{"id":"revops-metric-definition-card-first-response","audience":"revops","category":"sales-work","technique":"format","track":"sales","level":"beginner","title":"Fill a metric definition card from a wiki paragraph","free":false,"task":"Fill out a metric definition card for First response time as seven plain-text lines labeled exactly Metric:, Definition:, Formula:, Source field:, Excludes:, Owner:, Refresh:. Use the definition effective Oct 1, not the old one. If the wiki doesn't say, write \"Not specified\". Under 100 words.","materialLabel":"Your notes (attached to your prompt automatically)","material":"WIKI PAGE - \"First response time\" (edited Oct 3 by RevOps)\nFirst response time measures how fast sales reaches out to a new inbound lead. Effective Oct 1 it is measured in business hours (Mon-Fri, 8 a.m. to 6 p.m. Eastern), from the lead's Created Date/Time to the first logged outbound call or email by the lead owner. Leads created by list import are not counted, and neither are leads marked Duplicate. The value is stored in the field FRT_Business_Hrs and is averaged by week for the dashboard.\nOLD DEFINITION (retired Sep 30): measured in calendar hours from lead creation to first outbound call only.\nThe dashboard refreshes each morning at 6 a.m. Eastern.\nQuestions about the metric go to the #revops channel.","rules":[{"type":"plainText"},{"type":"maxWords","max":100}],"mistakes":[{"title":"Using the old definition","why":"The AI uses calendar hours and calls only.","fix":"Add: \"Use the definition effective Oct 1; ignore the retired one.\"","checks":["r1"]},{"title":"Guessing the owner","why":"The AI makes up RevOps as owner.","fix":"Add: \"If the wiki doesn't say, write Not specified.\"","checks":["r2"]},{"title":"Missing labels","why":"The AI uses its own headings or a table.","fix":"Add: \"Seven plain-text lines labeled exactly: ...\"","checks":["r0","plainText"]},{"title":"Over-long fields","why":"The AI writes paragraphs per field.","fix":"Add: \"Under 100 words; each field one short line.\"","checks":["maxWords"]}],"promptHints":[{"label":"Lists the seven labels","patterns":["metric:","source field:","excludes:","refresh:"]},{"label":"Uses the new definition","patterns":["oct(ober)? 1","effective","retired","business hours"]},{"label":"Handles unknowns","patterns":["not specified"]},{"label":"Plain text","patterns":["plain text"]},{"label":"Caps length","patterns":["under \\d+ words"]}],"hint":"List the seven labels, pick the current definition and say what to write when unknown.","rubricLabels":["Has seven lines labeled exactly Metric:, Definition:, Formula:, Source field:, Excludes:, Owner:, Refresh: in that order","Definition and Formula use business hours (Mon-Fri 8 a.m. to 6 p.m. Eastern) from lead creation to first outbound call or email, not the retired calendar-hours rule; Source field is FRT_Business_Hrs","Excludes lists list-import leads and Duplicate leads, Refresh says daily at 6 a.m. Eastern, and Owner says Not specified"]}