{"id":"revops-overdue-lead-follow-up-message-to-managers","audience":"managers","category":"sales-work","technique":"tone","track":"sales","level":"beginner","title":"Post an overdue-lead notice to managers, biggest first","free":false,"task":"Write a Slack message to sales managers about leads that missed the 24-hour first-touch SLA. Plain text, no emoji, no @channel, under 70 words. Start with the total and show the sum, list only managers with at least one overdue lead, ordered from most to fewest, and end with one line asking them to clear their list by Monday noon. Neutral tone, no blame.","materialLabel":"Overdue leads by manager (attached to your prompt automatically)","material":"Leads past the 24-hour first-touch SLA as of Fri Nov 6, 4 pm ET:\n\nManager | Overdue leads\nAna Brooks | 4\nBen Castillo | 0\nCleo Dunn | 7\nDev Patel | 2\nEli Santos | 0\n\nRevOps note: the SLA clock runs 24/7. Leads assigned after 2 pm Friday are not yet overdue and are not in this count.\n\nGwen (RevOps) says: \"Cleo's team has been the worst for weeks.\" (opinion; keep it out)\nDeadline for clearing: Monday Nov 9, 12 pm ET.","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Listing zeros","why":"The AI lists every manager.","fix":"Add: \"List only managers with at least one overdue lead.\"","checks":["r1"]},{"title":"Blaming a team","why":"The AI repeats the 'worst' remark.","fix":"Add: \"Neutral tone, no blame or opinions.\"","checks":["r1"]},{"title":"Wrong order","why":"The AI lists alphabetically.","fix":"Add: \"Order from most to fewest.\"","checks":["r0"]},{"title":"Slack clutter","why":"The AI adds emoji and @channel.","fix":"Add: \"Plain text, no emoji, no @channel, under 70 words.\"","checks":["r2","plainText","maxWords"]}],"promptHints":[{"label":"Starts with the total","patterns":["total","sum"]},{"label":"Sets the list rule","patterns":["only managers","at least one","most to fewest"]},{"label":"Ends with the deadline","patterns":["monday","noon","clear"]},{"label":"Neutral tone","patterns":["neutral","no blame"]},{"label":"Bans clutter","patterns":["no emoji","@channel","plain text"]}],"hint":"Say what to start with, who to list in what order and how to end.","rubricLabels":["Starts with the total shown as a sum, 7 + 4 + 2 = 13 overdue leads, and lists only Cleo (7), Ana (4) and Dev (2) in that order","Does not list Ben or Eli with zero, and contains no blame or opinion such as the worst","Ends with one line asking managers to clear their list by Monday noon ET, with no emoji and no @channel"]}