{"id":"revops-pricing-approval-faq-for-reps","audience":"revops","category":"sales-work","technique":"grounding","track":"sales","level":"advanced","title":"Answer reps' discount approval questions as a short FAQ","free":false,"task":"Reps keep asking who approves their discounts. Write a 4-question FAQ that answers these exact questions: 15% off a 1-year deal; 22% off a 3-year deal; 28% off a 3-year deal; 12% off a 1-year deal with free implementation. Format each as a \"Q:\" line then an \"A:\" line naming the approver(s). Apply the latest policy update, and keep it plain text under 140 words.","materialLabel":"Discount policy and update (attached to your prompt automatically)","material":"DISCOUNT APPROVAL POLICY - v3, effective Jul 1, 2026\n\nDiscount off list price | Approver\n0-10% | Rep (no approval needed)\nOver 10% up to 20% | Sales Manager\nOver 20% up to 30% | VP Sales\nOver 30% | CFO\n\nNon-standard terms (free services, custom payment terms, extra trial time): send to Deal Desk for review, in addition to whoever approves the discount.\n\nApprovals are logged in the Approvals tab on the opportunity.\n\n---\nEMAIL - Nov 3, 2026 - from Hal Benton, VP Sales, to all sales managers\nSubject: Multi-year deals\nStarting now, for 3-year deals, Sales Managers can approve up to 25%. Above 25% on a 3-year deal still goes to me. 1-year deals don't change.\n\n---\nSlack from a rep, Nov 5: \"heard the CFO now signs anything over 20%?? can someone confirm\"\n(no reply in thread)","rules":[{"type":"plainText"},{"type":"maxWords","max":140}],"mistakes":[{"title":"Missing the update email","why":"The AI reads the policy table and misses the 3-year change in the email below it.","fix":"Add: \"Apply Hal's Nov 3 update for 3-year deals.\"","checks":["r0"]},{"title":"Trusting the rumor","why":"The AI may repeat the Slack rumor as if it were policy.","fix":"Add: \"Use only the policy and the Nov 3 email. Ignore the unconfirmed Slack message.\"","checks":["r2"]},{"title":"Forgetting the extra review","why":"The AI answers only the discount part and misses that free services also need Deal Desk.","fix":"Add: \"Free services also go to Deal Desk on top of the discount approver.\"","checks":["r1"]},{"title":"No Q and A shape","why":"The AI writes an explanation of the policy instead of answering the four questions.","fix":"Add: \"Exactly 4 pairs, each a Q: line then an A: line.\"","checks":["r2","maxWords"]},{"title":"Getting markdown","why":"The AI bolds the Q and A labels.","fix":"Add: \"Plain text, no bold.\"","checks":["plainText"]}],"promptHints":[{"label":"Lists the four questions","patterns":["15\\s*%","22\\s*%","28\\s*%","free implementation"]},{"label":"Applies the update","patterns":["nov(ember)? 3","update","3-year","25\\s*%"]},{"label":"Ignores the rumor","patterns":["rumor","slack","unconfirmed","ignore"]},{"label":"Sets the Q/A shape","patterns":["q:","a:","faq"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown"]}],"hint":"Policies get updated by email. Tell the AI which sources count, list the exact questions, and show the Q: and A: shape.","rubricLabels":["Answers 22% off a 3-year deal with Sales Manager (because of the Nov 3 update) and 28% off a 3-year deal with VP Sales","Answers 15% off a 1-year deal with Sales Manager, and 12% with free implementation with Sales Manager plus Deal Desk review","Has exactly four Q: lines each followed by an A: line, and never says the CFO approves anything over 20%"]}