{"id":"revops-quota-relief-faq-ask-hr-finance","audience":"managers","category":"sales-work","technique":"grounding","track":"sales","level":"intermediate","title":"Write a three-question quota FAQ that routes individual cases away","free":false,"task":"Write an FAQ for managers with exactly 3 pairs, \"Q: ...\" then \"A: ...\" on the next line, each answer under 24 words. Answer only from the policy. For any question about a specific person's case or outcome, the answer must be exactly \"Ask HR and Finance.\" Do not predict whether any request will be approved. Plain text.","materialLabel":"Quota adjustment policy (attached to your prompt automatically)","material":"QUOTA ADJUSTMENT POLICY (2026, summary)\n- A manager may submit a request when a rep has documented approved leave of 30 or more consecutive days in the quarter, or a territory change moved 20% or more of the rep's accounts after quotas were set.\n- Requests must be filed within 14 days of the change, using the Quota Request form.\n- Final decisions are made by Sales Leadership with HR and Finance. RevOps only checks the form is complete.\n- Adjustments are not automatic and are not guaranteed.\n\nQUESTIONS FROM MANAGERS:\n1. When can I file a quota request?\n2. How long do I have to file?\n3. Will Priya's quota be reduced for her medical leave?\n\nNote: Question 3 is about one person's case and her medical circumstances; do not discuss it.","rules":[{"type":"plainText"},{"type":"maxWords","max":90}],"mistakes":[{"title":"Predicting the outcome","why":"The AI says Priya's quota will likely be reduced.","fix":"Add: \"For one person's case, answer: Ask HR and Finance.\"","checks":["r2"]},{"title":"Missing thresholds","why":"The AI gives generic eligibility.","fix":"Add: \"Use the 30-day and 20% thresholds.\"","checks":["r1"]},{"title":"Discussing the medical leave","why":"The AI comments on her situation.","fix":"Add: \"Don't discuss anyone's medical circumstances.\"","checks":["r2"]},{"title":"Long answers","why":"The AI writes paragraphs.","fix":"Add: \"Each answer under 24 words, plain text.\"","checks":["r0","plainText","maxWords"]}],"promptHints":[{"label":"Sets Q/A format","patterns":["q:","a:"]},{"label":"Uses the thresholds","patterns":["30","20%","14 days"]},{"label":"Gives the exact fallback","patterns":["ask hr and finance"]},{"label":"Bans predictions","patterns":["predict","approved","guaranteed"]},{"label":"Limits length","patterns":["under 24"]}],"hint":"Give the Q/A format, the thresholds and the exact answer for individual cases.","rubricLabels":["Has exactly 3 Q:/A: pairs in the order of the questions","Answer 1 mentions 30 or more consecutive days of approved leave or a territory change moving 20% or more of accounts, and answer 2 says within 14 days using the Quota Request form","Answer 3 is exactly \"Ask HR and Finance.\" with no prediction about approval and no discussion of the medical situation"]}