{"id":"revops-sla-change-summary-three-sentences","audience":"executives","category":"sales-work","technique":"audience","track":"sales","level":"intermediate","title":"Summarize a first-touch SLA change for executives in three sentences","free":false,"task":"Summarize the SLA change for the executive team in exactly 3 sentences, plain text. Sentence 1: what changes and the effective date. Sentence 2: who it applies to and who it does not. Sentence 3: what happens when the new limit is missed. Use 4 business hours (the final), not the earlier figure. No abbreviations, no decimals and no acronyms in the three sentences.","materialLabel":"SLA change memo (attached to your prompt automatically)","material":"MEMO - First-touch response SLA, RevOps and Sales Leadership\n\nDraft v1 (Oct 28): inbound demo requests must receive a first response within 2 business hours.\nFinal v2 (Nov 3): inbound demo requests must receive a first response within 4 business hours, effective Monday Dec 7 2026. The previous standard was 24 hours.\n\nScope: applies to inbound demo requests only. It does not apply to webinar leads, content downloads or outbound prospects, which keep the 24-hour standard.\n\nEscalation: if no response is logged by hour 6, the lead is flagged to the SDR manager; by hour 8 it is reassigned to the next available SDR.\n\nBusiness hours: Mon to Fri, 8 am to 6 pm ET. SDR headcount: unchanged. Reporting: weekly SLA report starts Dec 14.\n\nExecutive question: 'Will this cost us headcount?' - no change in headcount is planned.","rules":[{"type":"maxSentences","max":3},{"type":"plainText"}],"mistakes":[{"title":"Using the draft figure","why":"The AI says 2 business hours.","fix":"Add: \"Use the final 4 business hours.\"","checks":["r0"]},{"title":"Missing the exclusions","why":"The AI says it applies to all leads.","fix":"Add: \"State who it does not apply to.\"","checks":["r1"]},{"title":"Acronyms","why":"The AI writes SLA and SDR.","fix":"Add: \"No acronyms; spell terms out.\"","checks":["r2"]},{"title":"Too many sentences","why":"The AI adds a recap and a headcount note.","fix":"Add: \"Exactly 3 sentences, plain text.\"","checks":["maxSentences","plainText"]}],"promptHints":[{"label":"Fixes 3 sentences","patterns":["3 sentences","three sentences","exactly 3"]},{"label":"Assigns content per sentence","patterns":["sentence 1","sentence 2","sentence 3"]},{"label":"Uses the final figure","patterns":["4 business hours","final"]},{"label":"States the escalation","patterns":["hour 6","hour 8","reassign"]},{"label":"Bans acronyms","patterns":["acronym","abbreviation","spell"]}],"hint":"Say what each sentence covers, which figure is final and what language to avoid.","rubricLabels":["Sentence 1 states first response within 4 business hours (not 2) for demo requests, replacing the 24-hour standard, effective Monday Dec 7 2026","Sentence 2 says it applies to inbound demo requests only and not to webinar leads, content downloads or outbound prospects","Sentence 3 says the lead is flagged to the SDR manager at hour 6 and reassigned at hour 8, and the three sentences contain no abbreviations or acronyms such as SLA, SDR or ET"]}