{"id":"revops-sla-extension-request-decision","audience":"revops","category":"sales-work","technique":"constraints","track":"sales","level":"intermediate","title":"Decide a lead-SLA extension request against the policy","free":false,"task":"Rule on the request below using the policy only. Write plain text under 70 words with exactly three lines: line 1 starts Decision: followed by exactly one of Approve, Approve with change, or Decline. Approve with change means approving a shorter window that fits the policy; use it whenever the request is too long but a shorter window would fit, and use Decline only if no window fits. Line 2 starts Reason: and is one sentence citing the numbers. Line 3 starts Counter-offer: with exact dates, or None.","materialLabel":"Your notes (attached to your prompt automatically)","material":"LEAD RESPONSE POLICY (v4, RevOps)\n- Standard: new inbound leads get a first touch within 4 business hours.\n- Temporary exceptions: allowed for up to 5 business days, with sign-off from the requester's manager and RevOps. Longer than 5 business days needs the CRO.\n- Exceptions must state a start and end date.\n\nREQUEST, Nov 6, from Harriet Lowe (SDR Manager), manager sign-off attached:\n\"The trade show brings 400+ leads. Please extend our first-touch window from 4 business hours to 24 hours for Monday Nov 16 through Wednesday Nov 25 so the team can work the list properly.\"\n\nNOTES: Nov 26 is Thanksgiving, an office holiday. Business days in the requested range: Nov 16-20 and Nov 23-25.\nRevOps has not signed off yet. The CRO is traveling and has not been asked.","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Approving as asked","why":"The AI is accommodating and approves all 8 days.","fix":"Add: \"Exceptions longer than 5 business days need the CRO; this request is 8.\"","checks":["r0","r1"]},{"title":"No exact dates","why":"The AI counters with \"a shorter window\".","fix":"Add: \"Counter-offer must give exact start and end dates.\"","checks":["r2"]},{"title":"Hedging the decision","why":"The AI writes \"Approve or Decline depending on...\".","fix":"Add: \"Pick exactly one of Approve, Approve with change, Decline.\"","checks":["r0"]},{"title":"Wrong format","why":"The AI writes a memo with bold headings.","fix":"Add: \"Three plain-text lines, under 70 words.\"","checks":["plainText","maxWords"]}],"promptHints":[{"label":"Names the three lines","patterns":["decision:","reason:","counter-offer"]},{"label":"Limits the decision choices","patterns":["exactly one","approve with change","decline"]},{"label":"Cites the policy numbers","patterns":["5 business","8 business","cite"]},{"label":"Wants exact dates","patterns":["exact dates","start and end"]},{"label":"Uses only the policy","patterns":["policy only","only the policy","do not invent"]}],"hint":"Give the three labels, the allowed decisions, and ask for exact dates.","rubricLabels":["Line 1 starts Decision: and contains exactly one of Approve, Approve with change or Decline (the correct choice is Approve with change)","Reason cites that the request covers 8 business days against the 5-business-day limit","Counter-offer gives Nov 16 through Nov 20 (5 business days) and does not invent a new policy or promise CRO approval"]}