{"id":"revops-sla-reminder-two-voices-reps-managers","audience":"revops","category":"sales-work","technique":"audience","track":"sales","level":"intermediate","title":"Write one SLA reminder for reps and another for managers","free":false,"task":"Write the same reminder for two audiences. Use exactly two plain-text lines starting \"For reps:\" and \"For managers:\", each under 30 words. Reps get a daily action with a time. Managers get a weekly action with a day and the compliance numbers. No blame, and don't name individual reps.","materialLabel":"Your notes (attached to your prompt automatically)","material":"SLA STATUS - lead first-touch (RevOps, week of Nov 2)\n- Policy: first touch within 4 business hours. Target compliance: 95 percent.\n- Last week: 82 percent compliant (164 of 200 leads).\n- 14 leads are currently overdue (more than 4 business hours old and untouched).\n- Tool: the \"Overdue Leads\" view in the CRM shows each rep's own overdue leads.\n- Manager review: managers review the team's overdue list in the Wednesday pipeline meeting.\n- Names of reps with the most overdue leads: Sam Ito (5), Pat Lowe (4). (Internal; do not publish.)\n- Time reps start: 8:30 a.m. ET.","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Naming individuals","why":"The AI mentions the reps with the most overdue leads.","fix":"Add: \"Don't name individual reps; no blame.\"","checks":["r2"]},{"title":"Same message twice","why":"The AI writes the same reminder for both audiences.","fix":"Add: \"Reps: a daily action with a time. Managers: a weekly action with a day and the numbers.\"","checks":["r1"]},{"title":"Wrong format","why":"The AI writes two full paragraphs with headings.","fix":"Add: \"Exactly two plain-text lines starting For reps: and For managers:, each under 30 words.\"","checks":["r0","plainText","maxWords"]}],"promptHints":[{"label":"Names the two lines","patterns":["for reps:","for managers:"]},{"label":"Reps daily action","patterns":["daily","time","overdue leads"]},{"label":"Managers weekly action","patterns":["wednesday","weekly"]},{"label":"Includes numbers","patterns":["82","95","14"]},{"label":"No blame","patterns":["no blame","don't name","do not name"]}],"hint":"Name the two lines, give each audience its own action, and ban naming individuals.","rubricLabels":["Has exactly two lines starting \"For reps:\" and \"For managers:\", each under 30 words","The reps line gives a daily action with a time (for example check the Overdue Leads view by 9:00 a.m. ET each day); the managers line gives a weekly action on Wednesday","The managers line includes the compliance numbers (82 percent last week against the 95 percent target, or 14 overdue leads), and neither line names Sam Ito or Pat Lowe or blames anyone"]}