{"id":"revops-vague-rep-request-three-questions-reply","audience":"revops","category":"sales-work","technique":"audience","track":"sales","level":"beginner","title":"Reply to a vague request by asking three things","free":false,"task":"A rep sent a vague request and you need to answer without doing guesswork. Write a short plain-text email to Jess: exactly 3 numbered questions (account IDs, which field is wrong, and the date she needs it), one sentence at the top saying you will start within 1 business day of getting them, no apology, under 70 words, signed RevOps.","materialLabel":"Your notes (attached to your prompt automatically)","material":"SLACK MESSAGE from Jess Kowalski (AE), Thursday 4:52 p.m.:\n\"hey can you fix my territory?? a bunch of my accounts are wrong and it's messing up my pipeline view. need this asap\"\n\nREVOPS QUEUE RULES (internal):\n- Requests need: account IDs (not names), the field that is wrong (owner, segment, region), and the needed-by date.\n- Work starts within 1 business day after a complete request is received.\n- Territory ownership changes need manager approval; RevOps never changes owners on a rep's say-so.\n- Request tickets live in the RevOps form, but a reply email is fine for now.\n\nBackground: territories were rebalanced Oct 1. Jess has 84 accounts. Her manager is Carlos Beltran.","rules":[{"type":"numberedItems","count":3},{"type":"maxWords","max":70},{"type":"plainText"}],"mistakes":[{"title":"Apologizing and promising","why":"The AI says 'Sorry about that, I'll fix it right away'.","fix":"Add: \"No apology, and don't promise changes; ownership changes need manager approval.\"","checks":["r2"]},{"title":"Asking too much or too little","why":"The AI asks five open questions or just 'what's wrong?'.","fix":"Add: \"Ask exactly 3 numbered questions: account IDs, which field, needed-by date.\"","checks":["r0","r1","numberedItems"]},{"title":"Missing the timing promise","why":"The AI says 'as soon as possible'.","fix":"Add: \"Open with: I'll start within 1 business day of getting these.\"","checks":["r0"]},{"title":"Formatting","why":"The AI adds bold text and long paragraphs.","fix":"Add: \"Plain text, under 70 words.\"","checks":["plainText","maxWords"]}],"promptHints":[{"label":"Asks for three questions","patterns":["3 numbered","three questions","exactly 3"]},{"label":"Names the items","patterns":["account ids?","which field","needed.by|date"]},{"label":"Sets the timing","patterns":["1 business day","one business day"]},{"label":"No apology","patterns":["no apolog","don't apologi","do not apologi"]},{"label":"Plain text and sign-off","patterns":["plain text","revops"]}],"hint":"Say how many questions, what each asks, and what to leave out.","rubricLabels":["Has one opening sentence saying work starts within 1 business day of getting the answers, then exactly 3 numbered questions","The three questions ask for account IDs (not names), which field is wrong, and the date she needs it","Contains no apology, no promise to change owners, and is signed RevOps"]}