{"id":"revops-weekly-ops-update-from-ticket-log","audience":"revops","category":"sales-work","technique":"grounding","track":"sales","level":"beginner","title":"Write a weekly RevOps update from a ticket log","free":false,"task":"Write the weekly RevOps update as exactly three plain-text lines starting Done:, Blocked:, Next week:. A reopened ticket is not done. Next week lists tickets due Nov 9 to Nov 13 plus any reopened ticket, with ticket IDs. Each line under 25 words. Under 70 words in total.","materialLabel":"Your notes (attached to your prompt automatically)","material":"REVOPS TICKET LOG (as of Fri Nov 6)\nRO-210 Fix lead assignment rule for EMEA - marked Done Nov 2; REOPENED Nov 4 (still failing for EMEA leads)\nRO-214 Add new loss-reason picklist values - Done Nov 3\nRO-215 Territory file import - BLOCKED: waiting on HR headcount file, HR says it will arrive Mon Nov 9\nRO-217 Dashboard: SLA by lead source - In progress, due Fri Nov 13\nRO-219 Rep onboarding checklist update - Not started, due Mon Nov 16\nRO-221 Rename legacy fields - Not started, no due date\n\nWeek runs Mon Nov 9 to Fri Nov 13.","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Counting the reopened ticket","why":"The AI lists RO-210 as done because the log says Done.","fix":"Add: \"A reopened ticket is not done.\"","checks":["r1"]},{"title":"Listing out-of-week tickets","why":"The AI includes RO-219 and RO-221 in next week.","fix":"Add: \"Next week: tickets due Nov 9 to Nov 13 plus reopened tickets only.\"","checks":["r2"]},{"title":"Missing the blocker reason","why":"The AI writes 'blocked' without the cause.","fix":"Add: \"Blocked: name the ticket ID and what it is waiting on.\"","checks":["r1"]},{"title":"Wrong format","why":"The AI writes a bulleted report with headings.","fix":"Add: \"Exactly three plain-text lines, under 70 words.\"","checks":["r0","plainText","maxWords"]}],"promptHints":[{"label":"Names the three labels","patterns":["done:","blocked:","next week:"]},{"label":"Treats reopened tickets","patterns":["reopen"]},{"label":"Sets next-week rule","patterns":["due nov(ember)? 9","nov(ember)? 13","next week"]},{"label":"Asks for ticket IDs","patterns":["ticket id","ro-"]},{"label":"Plain text and cap","patterns":["plain text","under 70 words"]}],"hint":"Name the three lines, say how to treat reopened tickets, and define what next week includes.","rubricLabels":["Has exactly three lines starting Done:, Blocked:, Next week: in that order, each under 25 words","Done lists RO-214 only and does not list RO-210 as done; Blocked names RO-215 and the HR headcount file arriving Nov 9","Next week lists RO-217 (due Nov 13) and the reopened RO-210, and does not list RO-219 or RO-221"]}