{"id":"sales-already-have-vendor-faq-four-pairs","audience":"sales","category":"sales-work","technique":"examples","track":"sales","level":"intermediate","title":"Write a 4-question FAQ for reps facing \"we already have a vendor\"","free":false,"task":"Write an FAQ for new reps with exactly 4 pairs. Each pair is two lines: \"Q: ...\" (what the prospect says) then \"A: ...\" (what the rep says, under 25 words, in first person, spoken language). Cover these four situations in this order: loyal to vendor, contract not expired, switching is a hassle, vendor is cheaper. Use only the facts in the notes, no claims about the competitor's quality. Plain text.","materialLabel":"Enablement notes (attached to your prompt automatically)","material":"Product: Pallet Pilot, warehouse inventory app for small distributors.\n\nApproved facts:\n- Import from spreadsheets or the old system takes about 2 days with our help.\n- Month-to-month plans available; no annual lock-in.\n- Price: $199/month for up to 5 users; competitors' list prices vary, we don't quote them.\n- Free 30-day side-by-side trial: they keep the old system running.\n- We can start 90 days before their contract ends so they switch on renewal day.\n\nDo-not-say (policy): never call a competitor bad or unreliable; never make claims about their uptime or support; never say \"everyone is switching.\"\n\nOld cheat sheet (2024, outdated): \"Migration takes 3 weeks. Annual contract required.\"\n\nTypical prospects: owner-managed distributors, 8 to 40 staff.","rules":[{"type":"plainText"},{"type":"maxWords","max":190}],"mistakes":[{"title":"Using the outdated cheat sheet","why":"The AI repeats the 3-week migration and annual contract.","fix":"Add: \"Ignore the 2024 cheat sheet; use the approved facts.\"","checks":["r1"]},{"title":"Trashing the competitor","why":"The AI says the other tool is unreliable to win the point.","fix":"Add: \"Never criticize the competitor.\"","checks":["r2"]},{"title":"Wrong order or count","why":"The AI adds extra objections.","fix":"Add: \"Exactly 4 pairs in this order: ...\"","checks":["r0"]},{"title":"Long answers","why":"The AI writes paragraphs per answer.","fix":"Add: \"Each A under 25 words.\"","checks":["maxWords","plainText"]}],"promptHints":[{"label":"Sets the Q/A format","patterns":["q:","a:"]},{"label":"Orders the four situations","patterns":["loyal","contract","hassle","cheaper"]},{"label":"Limits answer length","patterns":["under 25","\\d+\\s*words"]},{"label":"Bans trash talk","patterns":["disparage","never (call|say)","don.t criticize","no claims"]},{"label":"Ignores the old sheet","patterns":["outdated","2024","ignore"]}],"hint":"Give the exact Q/A shape, the order of situations and what a rep must never say.","rubricLabels":["Has exactly 4 Q:/A: pairs in the order loyalty, contract not expired, switching hassle, cheaper vendor","Switching-hassle answer says import takes about 2 days (not 3 weeks), and the contract answer mentions starting before renewal (such as 90 days before) or the trial, without requiring an annual contract","No answer disparages the competitor or claims anything about its uptime, support or reliability, or says everyone is switching"]}