{"id":"sales-chat-widget-pricing-reply-one-question","audience":"sales","category":"sales-work","technique":"constraints","track":"sales","level":"beginner","title":"Answer \"How much?\" in a website chat","free":false,"task":"A visitor typed \"How much?\" in the website chat. Reply as the sales team in plain text, under 35 words. Give the starting price from the current sheet, say how it is billed, ask exactly one question about team size, and promise no discount or free trial extension.","materialLabel":"Your notes (attached to your prompt automatically)","material":"CURRENT PRICE SHEET (Nov): Close Manager starts at $34 per user per month, billed annually. Business plan and Enterprise are quoted by a rep.\nOLD WEBSITE BANNER (removed Oct 31): \"Plans from $29 per user!\"\nCHAT RULES: reply within one message; do not collect card details in chat; do not promise discounts.\nVISITOR (anonymous): typed \"How much?\" at 2:14 p.m. from the pricing page.\nFree trial: 14 days, standard. Extensions are decided by support, not sales chat.\nTeam sizes we sell to: 5 to 500 users. Larger teams are routed to an account executive. The chat team replies as \"the Close Manager team\" and does not give names.\nThe visitor has not given an email address or company name. Support hours: weekdays 8 a.m. to 6 p.m. Eastern.","rules":[{"type":"plainText"},{"type":"maxWords","max":35}],"mistakes":[{"title":"Old banner price","why":"The AI quotes $29 from the removed banner.","fix":"Add: \"Use the current sheet: $34 per user per month billed annually.\"","checks":["r0"]},{"title":"Many questions","why":"The AI asks about industry, tools and timeline.","fix":"Add: \"Ask exactly one question, about team size.\"","checks":["r1"]},{"title":"Sweeteners","why":"The AI mentions discounts or an extended trial.","fix":"Add: \"Promise no discount and no trial extension.\"","checks":["r2"]},{"title":"Long reply","why":"The AI writes a paragraph with a pitch.","fix":"Add: \"Plain text, under 35 words.\"","checks":["r2","plainText","maxWords"]}],"promptHints":[{"label":"Current price","patterns":["\\$?34","current","per user per month"]},{"label":"Billing","patterns":["billed annually","annual"]},{"label":"One question","patterns":["one question","team size"]},{"label":"No promises","patterns":["no discount","no promise","extension"]},{"label":"Short","patterns":["under 35 words","plain text"]}],"hint":"Give the price and billing, one question about team size, and rule out promises.","rubricLabels":["States the starting price as $34 per user per month billed annually and does not use the old $29 figure","Asks exactly one question and it is about team size (how many people or users)","Makes no promise of a discount or a trial extension, and is plain text under 35 words"]}