{"id":"sales-competitor-price-question-dont-speculate-reply","audience":"sales","category":"sales-work","technique":"constraints","track":"sales","level":"intermediate","title":"Answer \"what does the other vendor charge\" without guessing","free":false,"task":"A buyer asks what a competitor charges. Reply in plain text under 70 words, starting \"Hi Elias,\". Say you can't speak to another company's pricing, give our verified price with the math, and offer to compare on the buyer's own written quote. Do not guess or estimate the competitor's price, criticize them, or say \"I heard\". Sign off \"Nina\". Put the line \"Bring your written quote and I'll compare line by line.\" right before the sign-off.","materialLabel":"Buyer question and our price (attached to your prompt automatically)","material":"Buyer: Elias Brandt, owner of Brandt Auto Glass (5 techs). Rep: Nina.\nElias asked (Nov 5): 'What does Fleetwise charge? I think they're cheaper.'\n\nOur price: $42 per tech per month, 12-month term = 5 x $42 x 12 = $2,520 per year.\nWhat Nina knows about Fleetwise: a former employee told her they charge about $35 per tech (hearsay); their website shows no prices.\nPolicy: don't guess or share unverified competitor pricing; offer to compare line by line when the buyer shares their written quote.\nNina can offer a 15-minute call Wed Nov 11 or Thu Nov 12.","rules":[{"type":"maxWords","max":70},{"type":"plainText"}],"mistakes":[{"title":"Repeating hearsay","why":"The AI says 'I heard they charge $35'.","fix":"Add: \"Don't guess or share unverified competitor pricing.\"","checks":["r0"]},{"title":"Criticizing the competitor","why":"The AI says their website hides prices.","fix":"Add: \"Don't criticize.\"","checks":["r2"]},{"title":"Math missing","why":"The AI states $2,520 only.","fix":"Add: \"Show 5 x $42 x 12.\"","checks":["r1"]},{"title":"Long reply","why":"The AI writes a long email.","fix":"Add: \"Plain text under 70 words.\"","checks":["maxWords","plainText"]}],"promptHints":[{"label":"Sets the opener","patterns":["hi elias"]},{"label":"Declines to speak to competitor pricing","patterns":["can.t speak","another company"]},{"label":"Shows our math","patterns":["5 x","\\$42","2,520"]},{"label":"Offers a comparison call","patterns":["written quote","15.minute","nov(ember)? 11"]},{"label":"Bans guessing and criticism","patterns":["don.t guess","criticiz","i heard"]}],"hint":"Give the opener, the decline, our math and the comparison offer, and ban guesses and criticism.","rubricLabels":["Starts with \"Hi Elias,\" and says Nina can't speak to another company's pricing, without guessing or mentioning the $35 hearsay or the phrase I heard","Gives our price with the math 5 x $42 x 12 = $2,520 per year","Offers to compare against Elias's written quote on a 15-minute call Wed Nov 11 or Thu Nov 12, does not criticize Fleetwise, and signs off Nina, and the line \"Bring your written quote and I'll compare line by line.\" comes right before the sign-off"]}