{"id":"sales-discovery-questions-closed-to-open","audience":"sales","category":"sales-work","technique":"examples","track":"sales","level":"beginner","title":"Turn five closed discovery questions into open ones","free":false,"task":"Rewrite the five closed questions as open questions that cover the same topics, in the same order. Write exactly 5 numbered lines, each under 14 words. No question may begin with \"Why\", and none can be answered with yes or no. For the budget question, do not ask for a dollar figure.","materialLabel":"Your notes (attached to your prompt automatically)","material":"DISCOVERY CALL PLAN - Orchard Row Catering (owner: Mina Takahashi)\nQuestions drafted by a new rep:\n1. Do you have a budget for this?\n2. Do you want to start before the holidays?\n3. Is the owner the one who signs off?\n4. Are you using a spreadsheet for orders right now?\n5. Is late delivery your biggest problem?\n\nContext from the first call: Orchard Row runs about 60 events a month, orders are tracked in a shared spreadsheet, and Mina said two big wedding orders were mixed up in October.\nReminder from the team lead: buyers get defensive when asked \"why\", and asking for a dollar amount too early makes them stall.","rules":[{"type":"numberedItems","count":5},{"type":"maxWords","max":90}],"mistakes":[{"title":"Staying closed","why":"The AI keeps 'Do you...' and 'Is the...' questions.","fix":"Add: \"None can be answered yes or no; start with What, How, Who, When or Walk me through.\"","checks":["r1"]},{"title":"Starting with Why","why":"The AI uses 'Why' to probe, which can sound accusing.","fix":"Add: \"No question may begin with Why.\"","checks":["r1"]},{"title":"Asking for a number","why":"The AI turns the budget question into 'What is your budget?'.","fix":"Add: \"For budget, ask how purchases like this are funded; do not ask for a dollar figure.\"","checks":["r2"]},{"title":"Wrong count or order","why":"The AI adds extra questions or reorders them.","fix":"Add: \"Exactly 5 numbered lines in the same order, each under 14 words.\"","checks":["r0","numberedItems","maxWords"]}],"promptHints":[{"label":"Asks for open questions","patterns":["open question","what|how","not yes or no","can't be answered with yes"]},{"label":"Bans Why","patterns":["why","not begin","no question"]},{"label":"Protects budget wording","patterns":["dollar","funded","figure"]},{"label":"Fixes the count","patterns":["exactly 5","5 numbered"]},{"label":"Keeps order and length","patterns":["same order","under 14"]}],"hint":"Say the questions must be open, ban Why, and say how to handle the budget one.","rubricLabels":["Has exactly 5 numbered questions in the same topic order: budget, timing, decision maker, current process, biggest problem","No question begins with \"Why\" and none can be answered yes or no (each starts with What, How, Who, When, Tell me or Walk me through)","The budget question asks how purchases like this are funded or approved, without asking for a dollar figure or whether a budget exists"]}