{"id":"sales-field-tech-estimate-callback-script","audience":"small-business","category":"sales-work","technique":"context","track":"sales","level":"beginner","title":"Script a 30-second callback after a customer asked for an estimate","free":false,"task":"Write a callback script a service owner will say when a homeowner returns a voicemail. Plain text, exactly 3 lines starting Open:, Ask:, Close:. Under 75 words. Ask is two questions at most, only about the job details needed for an estimate (from the notes). Close offers the two appointment windows in the notes. Don't quote a price or say \"free\".","materialLabel":"Job request (attached to your prompt automatically)","material":"Company: Northstar Roofing. Owner: Wes Calder. Homeowner: Beth Alvarado, 22 Maple Court. She left a voicemail Nov 5: \"Hi, I have a leak in my kitchen ceiling after the storm. Can someone look at it?\"\n\nWhat Wes needs to know for an estimate: (1) Is the leak active now or only when it rains? (2) Roof age if known.\nAppointment windows available for an on-site inspection: Mon Nov 9, 8 to 10 am; Tue Nov 10, 1 to 3 pm.\n\nPolicy: do not quote prices by phone; the inspection fee is $75, credited if work is booked (do not say 'free'); never promise a repair date. Safety: if water is dripping near electrical fixtures, advise turning off power at the breaker (only mention if she says so).","rules":[{"type":"plainText"},{"type":"maxWords","max":75}],"mistakes":[{"title":"Quoting prices or saying free","why":"The AI says 'free estimate'.","fix":"Add: \"No prices; don't say free.\"","checks":["r2"]},{"title":"Too many questions","why":"The AI asks five questions.","fix":"Add: \"At most two questions, only the ones in the notes.\"","checks":["r1"]},{"title":"Promising repair","why":"The AI says 'we'll fix it this week'.","fix":"Add: \"Don't promise a repair date.\"","checks":["r2"]},{"title":"Wrong shape","why":"The AI writes a long monologue.","fix":"Add: \"Three labeled lines under 60 words.\"","checks":["r0","plainText","maxWords"]}],"promptHints":[{"label":"Lists the three labels","patterns":["open:","ask:","close:"]},{"label":"Limits questions","patterns":["two questions","at most"]},{"label":"Offers both windows","patterns":["two (appointment )?windows","nov(ember)? 9","nov(ember)? 10"]},{"label":"Bans price and free","patterns":["no price","free","quote"]},{"label":"Limits length","patterns":["under 60"]}],"hint":"Give the three labels, limit the questions and list what not to say.","rubricLabels":["Has exactly three lines starting Open:, Ask:, Close: in that order","Open names Wes from Northstar Roofing and refers to the kitchen ceiling leak, and Ask has at most two questions about whether the leak is active and the roof's age","Close offers both windows (Mon Nov 9, 8 to 10 am and Tue Nov 10, 1 to 3 pm), with no price quote, no word free and no promised repair date"]}