{"id":"sales-gatekeeper-call-script-honest-three-beats","audience":"sales","category":"sales-work","technique":"audience","track":"sales","level":"beginner","title":"Write a gatekeeper call script that stays honest","free":false,"task":"You are cold-calling Dave Okafor at Harlan Freight, and his assistant Priya will probably answer. Write a spoken script in plain text with exactly three labeled lines: Greet:, Ask:, Fallback:. Keep each line under 22 words. You have never spoken with Dave, so nothing may suggest he is expecting the call. Fallback must ask when Dave is easiest to reach.","materialLabel":"Your notes (attached to your prompt automatically)","material":"PROSPECT FILE - Harlan Freight Lines\n- Target: Dave Okafor, Director of Operations\n- Gatekeeper: Priya (executive assistant), front desk transfers to her\n- Trigger: press release Oct 20 - Harlan opened a new depot in Tulsa\n- Our offer: route-planning software for regional fleets\n- History: no previous calls, emails or meetings with anyone at Harlan\n- Rep: Jordan Pike, Meridian Routes\n- Priya's out-of-office line says calls are best before 10 a.m. Central\n- Harlan runs about 60 trucks across Oklahoma, Kansas and Texas, per their website\n- LinkedIn: Dave was promoted to Director in March; a colleague of his, Sue Marlow, liked our post last month (she has never been in contact with us)\n- Our competitor RoadPlan is already used by two of Harlan's peers","rules":[{"type":"plainText"},{"type":"maxWords","max":80}],"mistakes":[{"title":"Implying an appointment","why":"The AI makes the call sound pre-arranged to get past the gatekeeper.","fix":"Add: \"We have never spoken with Dave; nothing may suggest he expects the call.\"","checks":["r1"]},{"title":"No clear structure","why":"The AI writes a long dialogue with both sides.","fix":"Add: \"Exactly three lines labeled Greet:, Ask:, Fallback:.\"","checks":["r0","maxWords"]},{"title":"Fallback with no question","why":"The AI ends with a sign-off instead of asking about timing.","fix":"Add: \"Fallback must ask when Dave is easiest to reach.\"","checks":["r2"]},{"title":"Stage directions and bold","why":"The AI adds [pause] notes and formatting.","fix":"Add: \"Plain text. Only the spoken words.\"","checks":["plainText"]}],"promptHints":[{"label":"Lists the three labels","patterns":["greet","ask:","fallback"]},{"label":"Bans false familiarity","patterns":["never spoken","expect","not (imply|suggest)","no prior"]},{"label":"Asks for timing","patterns":["easiest to reach","best time","when dave"]},{"label":"Caps each line","patterns":["under \\d+ words","each line"]},{"label":"Names the trigger","patterns":["tulsa","depot"]}],"hint":"Name the three labels, cap each line, and say what the script must not imply.","rubricLabels":["Has exactly three lines labeled Greet:, Ask:, Fallback: in that order, each under 22 words","Nothing suggests Dave expects the call or that the rep has spoken with him (no \"he's expecting me\", \"we spoke\", \"returning his call\")","Fallback asks when Dave is easiest to reach or offers to call back at a time Priya names"]}