{"id":"sales-inbound-reply-triage-labels-csv","audience":"sales","category":"sales-work","technique":"format","track":"sales","level":"intermediate","title":"Triage six prospect replies with one allowed label each","free":false,"task":"Label each of the 6 replies in a fenced CSV with header id,label. Allowed labels: INTERESTED, NOT_NOW, UNSUBSCRIBE, WRONG_PERSON, QUESTION. If a reply asks to stop emails or be removed, the label is UNSUBSCRIBE no matter what else it says. Otherwise pick the single best label. At most 8 words outside the code block.","materialLabel":"Replies to the outbound sequence (attached to your prompt automatically)","material":"Replies received Nov 5-6 2026:\n\nR1: \"Sounds interesting - can you send pricing?\"\nR2: \"Not now, maybe next quarter.\"\nR3: \"Please remove me from your list.\"\nR4: \"I don't handle this. Talk to Sam in operations.\"\nR5: \"How does it connect to QuickBooks?\"\nR6: \"Interested, but stop emailing me and call instead.\" \n\nLabel definitions: INTERESTED = wants to learn or buy; NOT_NOW = declines for now; UNSUBSCRIBE = asks to stop emails or be removed (overrides all other labels); WRONG_PERSON = redirects to someone else; QUESTION = asks a factual question without showing intent.\n\nCompliance note: any request to stop emails must be labeled UNSUBSCRIBE so the contact is suppressed.","rules":[{"type":"codeBlocks","count":1},{"type":"maxProseWords","max":8}],"mistakes":[{"title":"Missing the override","why":"The AI labels R6 INTERESTED.","fix":"Add: \"Any request to stop emails is UNSUBSCRIBE, whatever else it says.\"","checks":["r1"]},{"title":"Spelling variants","why":"The AI writes 'Not Now' or 'Wrong person'.","fix":"Add: \"Labels exactly as listed, capitals with underscores.\"","checks":["r2"]},{"title":"Extra columns or text","why":"The AI adds a reason column and prose.","fix":"Add: \"One code block, only id and label, at most 8 words outside.\"","checks":["r0","codeBlocks","maxProseWords"]}],"promptHints":[{"label":"Names the header","patterns":["id,label","csv"]},{"label":"Lists the labels","patterns":["interested","not_now","unsubscribe","wrong_person","question"]},{"label":"States the override","patterns":["override","no matter","stop emails"]},{"label":"Spells labels exactly","patterns":["exactly","capitals"]},{"label":"Limits outside text","patterns":["outside","at most \\d+"]}],"hint":"Give the header, the allowed labels and the unsubscribe override.","rubricLabels":["The code block has the header id,label and exactly 6 data rows R1 to R6","Labels are R1 INTERESTED, R2 NOT_NOW, R3 UNSUBSCRIBE, R4 WRONG_PERSON, R5 QUESTION, R6 UNSUBSCRIBE","Every label is exactly one of INTERESTED, NOT_NOW, UNSUBSCRIBE, WRONG_PERSON, QUESTION in capitals with underscores"]}