{"id":"sales-manager-call-feedback-three-timestamps","audience":"managers","category":"sales-work","technique":"examples","track":"sales","level":"intermediate","title":"Give call feedback tied to three timestamps","free":false,"task":"Write coaching feedback for Priyanka from three moments in her call. Use exactly 3 plain-text lines, one per timestamp, each in the form \"mm:ss Keep - what happened (exact quote of 8 words or fewer) - why it worked\" or \"mm:ss Change - what happened (exact quote of 8 words or fewer) - what to try\". Use Keep for the two strong moments and Change for the weak one. Under 150 words, each line under 35 words.","materialLabel":"Your notes (attached to your prompt automatically)","material":"CALL TRANSCRIPT EXCERPTS - Priyanka Rao with Dale Wong (Ops Director, Brightmoor Foods), 38 minutes\n04:10 Priyanka: \"Walk me through a missed slot.\" Dale spoke for 2 minutes about three recent misses and the cost to them.\n18:25 Dale: \"The price is a bit higher than we expected.\" Priyanka (immediately): \"I can take 15 percent off.\" Dale had not asked for a discount.\n24:50 Dale: \"We'd need IT to look at it.\" Priyanka: \"Who in IT, and what would they need to see?\"\n31:40 Priyanka: \"Can we book Nov 19 at 2?\" Dale agreed and she sent an invite before the call ended.\n\nTeam guidance: discounts above 12 percent need manager approval. Priyanka did not have approval.","rules":[{"type":"plainText"},{"type":"maxWords","max":150}],"mistakes":[{"title":"Skipping timestamps","why":"The AI gives general feedback.","fix":"Add: \"One line per timestamp: 04:10, 18:25, 31:40.\"","checks":["r0"]},{"title":"Wrong labels","why":"The AI marks the discount as fine or the wrong moments as Change.","fix":"Add: \"Keep for 04:10 and 31:40; Change for 18:25.\"","checks":["r1"]},{"title":"Paraphrased quotes","why":"The AI rewrites what Priyanka said.","fix":"Add: \"Include an exact quote of 8 words or fewer from the transcript.\"","checks":["r2"]},{"title":"Long, formatted review","why":"The AI writes a scorecard with bold headings.","fix":"Add: \"Exactly 3 plain-text lines, under 150 words.\"","checks":["plainText","maxWords"]}],"promptHints":[{"label":"Timestamps","patterns":["04:10","18:25","31:40","timestamp"]},{"label":"Keep and Change","patterns":["keep","change"]},{"label":"Exact quotes","patterns":["exact quote","8 words"]},{"label":"Behavior focus","patterns":["behavior","not .*person"]},{"label":"Caps","patterns":["exactly 3","under \\d+ words"]}],"hint":"Name the three timestamps, which are Keep versus Change, and ask for short exact quotes.","rubricLabels":["Has exactly 3 lines, one each for 04:10, 18:25 and 31:40, in time order, each starting with the timestamp","04:10 and 31:40 are marked Keep and 18:25 is marked Change, with the reason tied to the moment (open question; offering 15 percent unprompted without approval; booking the dated next step)","Each line contains an exact quote of 8 words or fewer copied from the transcript, and the feedback is about the behavior, not Priyanka as a person"]}