{"id":"sales-manager-deal-desk-slack-escalation-four-lines","audience":"managers","category":"sales-work","technique":"constraints","track":"sales","level":"intermediate","title":"Escalate a non-standard deal in four Slack lines","free":false,"task":"Write a Slack message to the deal desk about the Westbrook Hardware deal. Use exactly four plain-text lines starting Deal:, Ask:, Math:, Needed by:. Show the discount math. Say what you are asking approval for without saying it is already agreed with the customer. No greeting. Under 70 words.","materialLabel":"Your notes (attached to your prompt automatically)","material":"DEAL FACTS - Westbrook Hardware (AE: Chris Doyle; manager: you)\n- List price: $100,000 per year, 12-month term proposed.\n- Customer's counter: wants $82,000 per year (18 percent off) on a 24-month term, billed annually, Net 45 payment.\n- Discount authority: AE up to 12 percent; manager up to 20 percent with a 24-month term; Net 45 is AE-level.\n- Status: nothing has been agreed with the customer. Chris told them he'd \"look into it.\"\n- Customer's decision meeting: Thu Nov 12; they want an answer by Wed Nov 11.\n- Competitor mentioned: none.\n- Deal desk reply time: within 1 business day.\nToday is Mon Nov 9.","rules":[{"type":"plainText"},{"type":"maxWords","max":70}],"mistakes":[{"title":"Claiming it's agreed","why":"The AI writes 'customer agreed to 18%'.","fix":"Add: \"Nothing is agreed; you are asking for approval.\"","checks":["r2"]},{"title":"Missing math","why":"The AI says 'about 18%' with no calculation.","fix":"Add: \"Math: 100,000 - 82,000 = 18,000 = 18% of list.\"","checks":["r1"]},{"title":"Greeting and chatter","why":"The AI opens with 'Hi team, hope you're well'.","fix":"Add: \"No greeting. Four labeled lines only.\"","checks":["r0","plainText","maxWords"]}],"promptHints":[{"label":"Names the four lines","patterns":["deal:","ask:","math:","needed by"]},{"label":"Shows the math","patterns":["math","18,000","18%"]},{"label":"Not agreed","patterns":["not agreed","nothing is agreed","asking for approval"]},{"label":"No greeting","patterns":["no greeting"]},{"label":"Caps","patterns":["under 70 words"]}],"hint":"Name the four lines, ask for the discount math, and say nothing is agreed yet.","rubricLabels":["Has exactly four lines starting Deal:, Ask:, Math:, Needed by: in that order, with no greeting","Math shows the discount calculation (100,000 - 82,000 = 18,000, which is 18 percent of 100,000)","Ask requests approval for 18 percent off on a 24-month term billed annually with Net 45, and does not claim it is agreed with the customer; Needed by is Wed Nov 11 (or earlier)"]}