{"id":"sales-no-show-demo-reschedule-email","audience":"sales","category":"sales-work","technique":"tone","track":"sales","level":"beginner","title":"Reschedule after a no-show demo without guilt or fuss","free":false,"task":"A prospect didn't join today's demo. Write a reschedule email under 60 words, plain text, subject line first, starting \"Hi Corin,\". Offer exactly two time options from the notes, don't mention that they didn't show up, don't say you waited, and don't guilt or apologize. End with the line \"Reply A or B.\"","materialLabel":"Calendar notes (attached to your prompt automatically)","material":"Prospect: Corin Hale, IT manager at Westbrook Credit Union. Demo scheduled today, Fri Nov 6, 2 pm ET, 45 minutes. Corin didn't join; no message. Rep: Pascal waited 15 minutes.\n\nPascal's open times (ET):\n- Tue Nov 10, 11 am\n- Wed Nov 11, 3 pm\n- Thu Nov 12, 10 am\n\nContext: Corin's calendar showed a company-wide meeting added Friday morning (Pascal saw it in the shared calendar; do not mention).\nProduct: Vaultline, document-signing software.\nTone: friendly and low-key; Corin has been responsive until now.","rules":[{"type":"maxWords","max":60},{"type":"plainText"}],"mistakes":[{"title":"Calling out the no-show","why":"The AI writes 'we missed you today'.","fix":"Add: \"Don't mention the missed demo or waiting.\"","checks":["r2"]},{"title":"Offering all three or vague times","why":"The AI writes 'let me know when works'.","fix":"Add: \"Offer exactly two specific times labeled A and B.\"","checks":["r1"]},{"title":"Exposing the calendar","why":"The AI mentions the meeting.","fix":"Add: \"Don't mention his calendar.\"","checks":["r2"]},{"title":"Long email","why":"The AI writes a long note.","fix":"Add: \"Plain text under 60 words, subject first.\"","checks":["r0","maxWords","plainText"]}],"promptHints":[{"label":"Sets the opener and close","patterns":["hi corin","reply a or b"]},{"label":"Offers two times","patterns":["two (time|option)","a and b"]},{"label":"Bans no-show comments","patterns":["didn.t show","missed","waited"]},{"label":"Bans apology","patterns":["apolog","guilt"]},{"label":"Limits length","patterns":["under 60","\\d+\\s*words"]}],"hint":"Give the opener and closing line, two options and what not to mention.","rubricLabels":["Line 1 starts with \"Subject:\" and the body starts with \"Hi Corin,\"","Offers exactly two of the three open times with day, date and ET, labeled A and B, and ends with the line \"Reply A or B.\"","Does not mention that Corin missed the demo, that Pascal waited, any apology, or the company-wide meeting"]}