{"id":"sales-plumber-estimate-follow-up-text-calm","audience":"small-business","category":"sales-work","technique":"tone","track":"sales","level":"beginner","title":"Text a homeowner about an open estimate, no pressure","free":false,"task":"Write one text from Luis at Reyes Plumbing to Mrs. Alvarez about her open estimate. Plain text, under 35 words. Include the estimate number, the total, and the date it stays valid. End with \"- Luis, Reyes Plumbing\". Use no pressure words (like \"limited time\", \"hurry\", \"last chance\") and don't mention the supplier price change.","materialLabel":"Your notes (attached to your prompt automatically)","material":"OPEN ESTIMATES - Reyes Plumbing\nEstimate #1047 - Mrs. Carla Alvarez, 14 Pine St: replace 40-gallon water heater, includes haul-away and permit. Total $2,860. Valid through Nov 20. Sent Oct 30; no reply yet.\nEstimate #1041 - Mrs. Alvarez, same address, Oct 5: 50-gallon model, total $2,450. Superseded; she asked for a smaller tank.\nSupplier notice (internal): heater prices rise 6 percent on Dec 1.\nLuis's note: she mentioned her heater leaks a little and she wants to schedule before the holidays.\nBusiness line: 555-0142.","rules":[{"type":"plainText"},{"type":"maxWords","max":35}],"mistakes":[{"title":"Using the old estimate","why":"The AI quotes $2,450 from #1041.","fix":"Add: \"Use estimate #1047 at $2,860.\"","checks":["r0"]},{"title":"Pressure words","why":"The AI mentions the Dec 1 price increase or says 'don't wait'.","fix":"Add: \"No pressure words and don't mention the supplier price change.\"","checks":["r1"]},{"title":"Missing sign-off","why":"The AI signs off as 'Best, Luis' or adds a phone line.","fix":"Add: \"End exactly with: - Luis, Reyes Plumbing\"","checks":["r2"]},{"title":"Too long for a text","why":"The AI writes a paragraph.","fix":"Add: \"Plain text, under 35 words.\"","checks":["plainText","maxWords"]}],"promptHints":[{"label":"Gives the estimate details","patterns":["#?1047","2,860","nov(ember)? 20"]},{"label":"Bans pressure","patterns":["no pressure","limited time","hurry"]},{"label":"Ignores supplier change","patterns":["supplier","price (rise|change)"]},{"label":"Sets sign-off","patterns":["- luis, reyes plumbing","end (exactly )?with"]},{"label":"Short text","patterns":["under 35 words","plain text"]}],"hint":"Give the three facts to include, the exact sign-off, and what to leave out.","rubricLabels":["Mentions estimate #1047, the $2,860 total, and that it is valid through Nov 20","Contains no pressure words (limited time, hurry, last chance) and no mention of the supplier price rise or the older #1041 estimate","Ends exactly with \"- Luis, Reyes Plumbing\" and is plain text under 35 words"]}