{"id":"sales-price-increase-call-script-notice-clause","audience":"sales","category":"sales-work","technique":"grounding","track":"sales","level":"advanced","title":"Script a price-increase call that respects the contract","free":false,"task":"Write a spoken script for a call with Dr. Marlow of Marlow Veterinary about a 7% price increase. Use exactly four plain-text lines labeled Open:, Say:, If pushback:, Close:. Each line under 30 words. The contract controls when the increase can start. Offer nothing except the approved renewal option. Under 120 words.","materialLabel":"Your notes (attached to your prompt automatically)","material":"COMPANY NOTICE: 7 percent list price increase for all customers, effective Jan 1, 2027.\n\nCONTRACT - Marlow Veterinary (clause 9.2): \"Provider may increase fees for a Renewal Term with at least 60 days' written notice. Fees are fixed during the Initial Term.\" Initial Term ends Mar 31, 2027. Renewal Term starts Apr 1, 2027. Current fee: $14,400 per year.\n\nSTATUS: no written notice has been sent to Marlow Veterinary. Today is Nov 6, 2026.\n\nAPPROVED OFFER (account managers may use only this): customers who sign a 24-month renewal before Mar 1, 2027 get a 5 percent increase instead of 7 percent. No other discounts, credits or free months are approved.\n\nCustomer relationship: Dr. Marlow has been a customer for 4 years, rated support 5/5 in the spring survey.","rules":[{"type":"plainText"},{"type":"maxWords","max":120}],"mistakes":[{"title":"Starting the increase Jan 1","why":"The AI follows the company notice and ignores the contract.","fix":"Add: \"The contract fixes fees until Mar 31, 2027; the increase starts Apr 1, 2027.\"","checks":["r1"]},{"title":"Offering extra concessions","why":"The AI adds a credit or free month to soften it.","fix":"Add: \"Offer only the 24-month renewal at 5% signed before Mar 1, 2027.\"","checks":["r2"]},{"title":"Claiming notice was sent","why":"The AI says 'as per our notice'.","fix":"Add: \"No written notice has been sent; say it will follow.\"","checks":["r1"]},{"title":"Wrong format","why":"The AI writes a long dialogue with bold labels.","fix":"Add: \"Exactly four plain-text lines: Open:, Say:, If pushback:, Close:, under 120 words.\"","checks":["r0","plainText","maxWords"]}],"promptHints":[{"label":"Names the four labels","patterns":["open:","say:","if pushback","close:"]},{"label":"Uses the contract date","patterns":["apr(il)? 1","renewal term","not jan"]},{"label":"Written notice follows","patterns":["written notice","will follow","not (yet )?sent"]},{"label":"Limits the offer","patterns":["only","24.month","5%|5 percent"]},{"label":"Caps length","patterns":["under \\d+ words"]}],"hint":"Name the four lines, say when the increase can start, and limit what can be offered.","rubricLabels":["Has exactly four lines labeled Open:, Say:, If pushback:, Close: in that order, each under 30 words","Say states the 7 percent increase starts with the renewal term on Apr 1, 2027 (not Jan 1) and that written notice will follow, without saying notice was already sent","If pushback offers only the 24-month renewal at 5 percent if signed before Mar 1, 2027, and Close asks for the best email address for the written notice"]}