{"id":"sales-price-increase-customer-notice-email","audience":"sales","category":"sales-work","technique":"context","track":"sales","level":"intermediate","title":"Notify customers of a price increase with dates and no spin","free":false,"task":"Write the price-increase notice email to customers. Plain text under 110 words, subject line first, starting \"Hi there,\". State the new price, the effective date and the date it first affects a customer's invoice using the notes, say what stays the same, and tell customers to email billing for questions. Don't call it an \"investment\" or say it is \"to serve you better\", and don't promise no future increases. Line 1 must be exactly \"Subject: Fieldline Team plan price change from Jan 1 2027\".","materialLabel":"Pricing change memo (attached to your prompt automatically)","material":"PRICE CHANGE MEMO (Finance + Sales, Nov 2026)\n\nProduct: Fieldline Team plan. Current price: $28 per user per month. New price: $31 per user per month.\nEffective date: Jan 1 2027. It first applies to the first invoice dated on or after Jan 1 2027. Annual customers keep their current price until their renewal date.\nWhat stays the same: all features and plan limits; Starter plan price stays at $12 per user per month.\nBilling contact: billing@fieldline.example (replies within 2 business days).\n\nInternal talking points (not for the email): 'invest in the product', 'serve you better', 'rare increase'. Avoid.\nNo commitment exists on future price changes.\nSender: Rae at Fieldline.\n\nThis email goes to monthly customers; annual customers get a separate note.","rules":[{"type":"maxWords","max":110},{"type":"plainText"}],"mistakes":[{"title":"Using spin language","why":"The AI says 'to invest in the product'.","fix":"Add: \"No invest or serve you better wording.\"","checks":["r2"]},{"title":"Promising stability","why":"The AI says 'prices won't change again soon'.","fix":"Add: \"Don't promise no future increases.\"","checks":["r2"]},{"title":"Missing the invoice date or what stays","why":"The AI omits when it first applies.","fix":"Add: \"State when the first affected invoice is and what stays the same.\"","checks":["r1"]},{"title":"Long formatted email","why":"The AI writes headings and bold.","fix":"Add: \"Plain text under 110 words, subject first.\"","checks":["r0","maxWords","plainText"]}],"promptHints":[{"label":"States the new price and date","patterns":["\\$31","jan(uary)? 1"]},{"label":"States the first invoice","patterns":["first invoice","on or after"]},{"label":"States what stays","patterns":["stays the same","starter","features"]},{"label":"Bans spin and promises","patterns":["invest","serve you better","promise"]},{"label":"Gives the contact","patterns":["billing@","questions"]}],"hint":"Ask for the price, dates, what stays the same and the contact, and ban spin and promises.","rubricLabels":["Line 1 starts with \"Subject:\" and the body starts with \"Hi there,\" and states Team plan going from $28 to $31 per user per month effective Jan 1 2027, with line 1 exactly \"Subject: Fieldline Team plan price change from Jan 1 2027\"","Says it first applies to the first invoice dated on or after Jan 1 2027, that features and limits and the $12 Starter price stay the same, and gives billing@fieldline.example for questions","Does not use invest, serve you better or rare, and does not promise no future increases"]}