{"id":"sales-pricing-question-seat-math-reply","audience":"small-business","category":"sales-work","technique":"grounding","track":"sales","level":"beginner","title":"Reply to a pricing question with the seat math for 7 users","free":false,"task":"A customer asks what 7 users would cost per month. Reply in plain text under 70 words. Show the math in one line like \"5 x $... + 2 x $... = $...\". Use the current 2026 price table, not the old one. Start with the cost, with no greeting or thanks before it, and end with the line \"Reply with your start date and I'll set it up.\"","materialLabel":"Pricing sheet and customer message (attached to your prompt automatically)","material":"CUSTOMER MESSAGE (Dec 1 request from Wanda at Birchway Landscaping): \"Hi! We're growing. What would 7 users cost per month on your Team plan? Thanks!\"\n\nCURRENT PRICE TABLE (effective Jan 2026) - Team plan, billed monthly:\n- Users 1 to 5: $24 each per month\n- Users 6 and up: $19 each per month\n- No setup fee.\n\nOLD PRICE TABLE (2025): Team plan $20 per user per month flat.\n\nAnnual billing: 10% off the monthly total (only if customer asks).\nTax is not included in prices.\n\nNotes: Wanda hasn't asked about annual billing. Rep: Kofi.","rules":[{"type":"maxWords","max":70},{"type":"plainText"}],"mistakes":[{"title":"Using the old price","why":"The AI multiplies 7 by the 2025 flat price.","fix":"Add: \"Use the current 2026 table.\"","checks":["r1"]},{"title":"Opening with chatter","why":"The AI starts with \"Thanks for reaching out!\"","fix":"Add: \"Start with the cost, no greeting.\"","checks":["r2"]},{"title":"Offering unrequested discounts","why":"The AI adds annual billing savings.","fix":"Add: \"Do not mention the annual discount.\"","checks":["r1"]},{"title":"Math not shown","why":"The AI gives only the total.","fix":"Add: \"Show the math in one line.\"","checks":["r0","maxWords","plainText"]}],"promptHints":[{"label":"Asks for the math","patterns":["math","5 x","show"]},{"label":"Uses the current price","patterns":["current","2026","not the old"]},{"label":"Skips the greeting","patterns":["no greeting","start with","first line"]},{"label":"Fixes the last line","patterns":["end with","last line","exactly"]},{"label":"Limits length","patterns":["\\d+\\s*words","under \\d+"]}],"hint":"Tell the AI which table to use, to show the math, and to open and close with exact lines.","rubricLabels":["The first line gives the monthly cost and the math line shows 5 x $24 + 2 x $19 = $158","Does not use the old $20 flat price, and does not mention the annual discount","Has no greeting or thanks before the cost, and the last line is exactly \"Reply with your start date and I'll set it up.\""]}