{"id":"sales-pricing-reply-old-sheet-vs-new-list","audience":"sales","category":"sales-work","technique":"grounding","track":"sales","level":"advanced","title":"Quote a price when the sheet and finance disagree","free":false,"task":"Reply to Tomas Reyes at Brightway Dental with the annual price for 25 seats. No quote has been issued yet, so use the current list price, not the printed sheet. Write a plain-text email under 80 words with no greeting line. Line 1 must be exactly in the form \"Annual price: 25 seats x $[rate] x 12 = $[total]\". Line 2 must start \"Onboarding:\" with the one-time fee and what it covers. Do not offer a discount or a deadline. Sign off as Dana.","materialLabel":"Your notes (attached to your prompt automatically)","material":"PRICE SHEET (printed in August, still in the shared drive):\n- Team plan: $42 per seat per month, billed annually\n- Onboarding: $1,500 one-time\n\nEMAIL FROM FINANCE, Oct 28:\n\"Reminder: starting Nov 1 the Team plan list price is $46 per seat per month, billed annually. Quotes already sent before Nov 1 are honored through Nov 15. Onboarding fee is unchanged. Please stop sharing the August sheet.\"\n\nEMAIL FROM TOMAS REYES (Brightway Dental), Oct 29:\n\"Hi Dana, great demo last week. Our practice would start with 25 seats. Can you send pricing? Our office manager Priya also asked whether training is included.\"\n\nREP NOTES: No quote was sent to Brightway. Training sessions are part of the onboarding fee. Dana's manager says discounts need deal desk approval and nothing has been requested.","rules":[{"type":"plainText"},{"type":"maxWords","max":80}],"mistakes":[{"title":"Using the printed sheet","why":"The AI grabs the first price it sees, the August $42 figure.","fix":"Add: \"No quote was issued, so use the current $46 list price from finance, not the August sheet.\"","checks":["r0","r1"]},{"title":"Offering a sweetener","why":"The AI adds a friendly discount or a limited-time line to close the deal.","fix":"Add: \"Do not offer a discount, price lock or deadline.\"","checks":["r2"]},{"title":"Burying the price","why":"The AI opens with a greeting and pleasantries and puts the number later.","fix":"Add: \"No greeting. Line 1 is exactly: Annual price: 25 seats x $46 x 12 = $13,800.\"","checks":["r0"]},{"title":"Long, formatted email","why":"The AI adds bold text and long paragraphs.","fix":"Add: \"Plain text, under 80 words.\"","checks":["plainText","maxWords"]}],"promptHints":[{"label":"Puts the price first","patterns":["line 1","first line","no greeting"]},{"label":"Shows the math","patterns":["25 seats x","math","x 12"]},{"label":"Uses the current list price","patterns":["\\$?46","list price","not the (old|august)"]},{"label":"Labels the onboarding line","patterns":["onboarding:","line 2","one-time"]},{"label":"Bans discounts and deadlines","patterns":["no discount","do not offer","without (a )?discount","deadline"]}],"hint":"Say which price wins, dictate lines 1 and 2, and rule out discounts.","rubricLabels":["Line 1 is exactly \"Annual price: 25 seats x $46 x 12 = $13,800\" with no greeting line above it","Line 2 starts \"Onboarding:\", gives $1,500 as one-time and says it includes training; the old $42 price and $12,600 appear nowhere","Does not offer a discount, a price lock or a deadline, and signs off as Dana"]}