{"id":"sales-project-delay-update-client-no-blame","audience":"freelancers","category":"sales-work","technique":"tone","track":"sales","level":"beginner","title":"Tell a client about a project delay with a new date and no blame","free":false,"task":"Write a delay notice to a client, plain text under 90 words, subject line first, starting \"Hi Ines,\". Give the old and new delivery dates, the reason in one clause from the notes, what is already done, and what Ines needs to do (if anything). Don't blame the client, a vendor or illness, don't over-apologize (one \"sorry\" at most), and don't promise any other date. Line 1 must be exactly \"Subject: Website delivery moves to Nov 20\" and the email signs off \"Tobias\".","materialLabel":"Project status (attached to your prompt automatically)","material":"Freelancer: Tobias Brandt (web developer). Client: Ines Moreau, owner of Moreau Bakery.\n\nProject: new ordering website. Agreed delivery: Fri Nov 13. New delivery: Fri Nov 20.\nReason (approved to share): the payment-provider integration needed an extra round of testing.\nDone: homepage, menu pages and the contact form are complete and approved. In progress: checkout and payment.\nClient action: please check the new menu photos link by Nov 10 (still pending from the client's side).\n\nNot to share: Tobias was out sick on Nov 3 and 4; the payment provider's support was slow; Ines's late photo delivery delayed things a bit.\nContract: no penalty for a one-week delay; no new fees.","rules":[{"type":"maxWords","max":90},{"type":"plainText"}],"mistakes":[{"title":"Blaming or oversharing","why":"The AI mentions sickness or Ines's late photos.","fix":"Add: \"Give only the approved reason; no blame, no illness.\"","checks":["r2"]},{"title":"Over-apologizing","why":"The AI says sorry three times.","fix":"Add: \"One sorry at most.\"","checks":["r2"]},{"title":"Missing client action","why":"The AI omits the photos link.","fix":"Add: \"Ask her to check the photos link by Nov 10.\"","checks":["r1"]},{"title":"Long email","why":"The AI writes a long email.","fix":"Add: \"Plain text under 90 words, subject first.\"","checks":["r0","maxWords","plainText"]}],"promptHints":[{"label":"Sets the opener","patterns":["hi ines","subject"]},{"label":"States both dates","patterns":["old and new","nov(ember)? 13","nov(ember)? 20"]},{"label":"Gives the reason and progress","patterns":["reason","done"]},{"label":"Asks for her action","patterns":["photos","nov(ember)? 10"]},{"label":"Limits apology and blame","patterns":["sorry","blame","illness"]}],"hint":"Ask for both dates, the approved reason, progress, her action and limits on apology and blame.","rubricLabels":["Line 1 starts with \"Subject:\" and the body starts with \"Hi Ines,\" and gives Nov 13 as the old date and Nov 20 as the new date, and line 1 is exactly \"Subject: Website delivery moves to Nov 20\" with the sign-off Tobias","Gives the reason as the payment-provider integration needing extra testing, lists what is done (homepage, menu pages, contact form) and asks her to check the menu photos link by Nov 10","Mentions sorry at most once, does not mention illness, the provider's support or the late photos, and promises no other date"]}