{"id":"sales-reschedule-note-two-options","audience":"small-business","category":"sales-work","technique":"context","track":"sales","level":"beginner","title":"Reschedule a customer visit with two clear options","free":false,"task":"Write a text message from a service rep to a customer to reschedule tomorrow's on-site visit. Plain text, under 45 words. Begin with \"Hi Gloria,\", give the reason in 6 words or fewer, offer exactly two new times from the notes, and end with \"Reply A or B.\" Do not apologize more than once.","materialLabel":"Schedule notes (attached to your prompt automatically)","material":"Customer: Gloria Mbeki, owner of Bluebird Cafe. Visit: install of new POS terminals, tomorrow Nov 7 at 9 am (booked 2 weeks ago).\nRep: Andre, Harbor POS Services.\n\nProblem: the terminal delivery is delayed; the truck broke down. Parts expected Nov 9.\nAndre's open install times: Mon Nov 9 at 1 pm; Tue Nov 10 at 9 am; Wed Nov 11 at 9 am.\nGloria's note when booking: cafe is closed Mondays; prefers mornings.\n\nThe delay has nothing to do with Gloria. No compensation has been approved, so don't offer any.","rules":[{"type":"maxWords","max":45},{"type":"plainText"}],"mistakes":[{"title":"Offering Monday","why":"The AI picks the first listed time even though the cafe is closed Mondays.","fix":"Add: \"Pick times that fit her notes (closed Mondays, prefers mornings).\"","checks":["r1"]},{"title":"Over-apologizing","why":"The AI says sorry three times.","fix":"Add: \"Apologize at most once.\"","checks":["r2"]},{"title":"Wrong ending","why":"The AI ends with 'let me know'.","fix":"Add: \"End with the exact words Reply A or B.\"","checks":["r0"]},{"title":"Too long","why":"The AI writes an email-length text.","fix":"Add: \"Under 45 words, plain text.\"","checks":["maxWords","plainText"]}],"promptHints":[{"label":"Sets the opener and closer","patterns":["hi gloria","reply a or b"]},{"label":"Offers two options","patterns":["two (new )?times","options","a and b"]},{"label":"Uses her constraints","patterns":["monday","morning","closed"]},{"label":"Limits the apology","patterns":["apolog"]},{"label":"Limits length","patterns":["\\d+\\s*words","under \\d+"]}],"hint":"Give the exact opener and closer, the number of options and the customer's constraints.","rubricLabels":["Starts with \"Hi Gloria,\" and ends with the exact words \"Reply A or B.\"","Offers exactly two times that fit her notes, Tue Nov 10 at 9 am and Wed Nov 11 at 9 am (not Monday), labeled A and B","Gives a reason in 6 words or fewer, apologizes at most once, and offers no compensation"]}