{"id":"sales-rfp-answer-seventy-five-words","audience":"sales","category":"sales-work","technique":"grounding","track":"sales","level":"intermediate","title":"Answer an RFP question from the knowledge base and flag the gap","free":false,"task":"Answer RFP question 14 in plain text. Start with \"Answer:\" and give at most 70 words using only the current knowledge-base entry. Then add a final line starting \"Needs SME review:\" naming any part of the question the entry does not cover. Do not use marketing words like \"best-in-class\" or \"seamless\". Do not claim a feature the entry says is planned.","materialLabel":"RFP question and knowledge-base entries (attached to your prompt automatically)","material":"RFP QUESTION 14 (Ridgeway County Library System): \"Describe your system's capabilities for multilingual patron notifications, including supported languages, delivery channels, and whether patrons can set a language preference.\"\n\nKNOWLEDGE BASE ENTRY 'Notifications' (updated Oct 2026):\n- Channels: email and SMS are live. Push notifications are planned for 2027 (not available).\n- Languages: English and Spanish templates are live. French and Vietnamese are in beta with select customers.\n- Patron language preference: patrons choose their language in the portal; notices go out in that language.\n- Voice-call notifications: not offered.\n\nOLD ENTRY (2024): \"Notifications in 8 languages via email, SMS and push.\" (Wrong; ignore.)\n\nSales note: The library district serves a large Hmong community; the RFP does not list Hmong. We do not support Hmong.","rules":[{"type":"maxWords","max":90},{"type":"plainText"}],"mistakes":[{"title":"Using the old entry","why":"The AI repeats '8 languages via email, SMS and push'.","fix":"Add: \"Use only the current entry; ignore the 2024 one.\"","checks":["r1"]},{"title":"Promoting planned features","why":"The AI mentions push as available.","fix":"Add: \"Do not claim planned or beta features as live.\"","checks":["r1"]},{"title":"No gap flag","why":"The AI writes a confident answer with no review line.","fix":"Add: \"Final line: Needs SME review: and what isn't covered.\"","checks":["r2"]},{"title":"Marketing tone","why":"The AI uses glowing adjectives.","fix":"Add: \"Plain factual tone, no marketing words.\"","checks":["r0","maxWords","plainText"]}],"promptHints":[{"label":"Sets the answer prefix","patterns":["answer:","start with"]},{"label":"Limits to the current entry","patterns":["current","only the","knowledge.base"]},{"label":"Adds the review line","patterns":["needs sme review","sme"]},{"label":"Bans overclaiming","patterns":["planned","beta","don.t claim"]},{"label":"Limits length","patterns":["\\d+\\s*words","at most"]}],"hint":"Say which entry counts, what not to claim, and how to flag what's not covered.","rubricLabels":["Starts with \"Answer:\" and says email and SMS notifications are live in English and Spanish, with patrons choosing their language in the portal","Does not claim push notifications, 8 languages or voice calls as available, and does not use marketing words like best-in-class or seamless","The final line starts with \"Needs SME review:\" and names the French and Vietnamese beta status or the lack of other languages"]}