{"id":"sales-scope-creep-change-order-reply","audience":"freelancers","category":"sales-work","technique":"constraints","track":"sales","level":"beginner","title":"Reply to a scope-creep request with a priced change order","free":false,"task":"A client asked for an extra feature not in the agreed scope. Reply in plain text under 100 words, starting \"Hi Dmitri,\". Say yes in the first sentence, then explain it is outside the agreed scope, give the price as hours times rate in one line, say the delivery date moves by the stated days, and ask him to reply \"Approved\" to proceed. Do not do the work before approval and don't apologize.","materialLabel":"Contract scope and request (attached to your prompt automatically)","material":"Freelancer: Hana Voss (web developer). Client: Dmitri at Orrin Tours.\n\nAgreed scope (signed Sept 20): 5-page website (Home, Tours, About, Contact, FAQ) with contact form. Fixed fee $3,200. Delivery Nov 20.\nChange orders: priced at $75 per hour, estimated before work, approved in writing (email OK).\n\nDmitri's message (Nov 5): \"Could you also add a booking calendar where people can reserve tour dates? Should be quick, right?\"\n\nHana's estimate: booking calendar integration = 8 hours; pushes delivery by 3 working days (to Nov 25).\nAlso: she already finished Home and Tours pages. Payment for change orders: invoiced on delivery with the main balance.\n\nTone: Dmitri is friendly and a bit casual.","rules":[{"type":"maxWords","max":100},{"type":"plainText"}],"mistakes":[{"title":"Doing it for free","why":"The AI agrees without pricing it.","fix":"Add: \"Give the price as hours times rate.\"","checks":["r1"]},{"title":"Forgetting the date change","why":"The AI leaves out the new date.","fix":"Add: \"State the new delivery date.\"","checks":["r1"]},{"title":"Apologizing","why":"The AI says 'sorry for the extra cost'.","fix":"Add: \"Do not apologize.\"","checks":["r2"]},{"title":"Long email","why":"The AI writes a long formatted email.","fix":"Add: \"Plain text under 100 words, starting Hi Dmitri,.\"","checks":["r0","maxWords","plainText"]}],"promptHints":[{"label":"Sets the opener","patterns":["hi dmitri"]},{"label":"Asks for the math","patterns":["hours","rate","x \\$75"]},{"label":"States the new date","patterns":["nov(ember)? 25","delivery","moves"]},{"label":"Requires the approval phrase","patterns":["approved","reply"]},{"label":"Bans apology","patterns":["apolog","sorry"]}],"hint":"Give the opener, the price math, the date change and the exact approval phrase.","rubricLabels":["Starts with \"Hi Dmitri,\" and the first sentence says yes to adding the booking calendar","Gives the price as a single line of math, 8 hours x $75 = $600, and says delivery moves from Nov 20 to Nov 25 (3 working days)","Says the calendar is outside the agreed scope, asks him to reply \"Approved\" to proceed, says work starts after approval, and does not apologize"]}