{"id":"sales-silent-customer-five-open-questions","audience":"customer-success","category":"sales-work","technique":"tone","track":"sales","level":"beginner","title":"Write five check-in questions for a quiet customer","free":false,"task":"Rosa Delgado's team at Bayside Pediatrics has nearly stopped logging in. Write exactly 5 numbered open questions for your check-in call, each under 16 words. Question 1 must ask about their goal of reducing no-shows. No question may begin with \"Why\", suggest blame, or mention renewal, pricing or discounts.","materialLabel":"Your notes (attached to your prompt automatically)","material":"ACCOUNT NOTES - Bayside Pediatrics (customer since March)\n- Logins: about 40 per week through August; about 6 per week since mid-September.\n- Admin and champion: Rosa Delgado (office manager). Two new front-desk staff started in September.\n- Goal from kickoff: cut appointment no-shows from 14 percent to under 10 percent using the reminder feature.\n- Last check-in: Aug 18, positive. Support tickets since: none.\n- Contract renews Feb 28. Account value $18,000 per year.\n- Internal note from the CS lead: \"They're probably thinking of leaving.\" (opinion, not evidence)","rules":[{"type":"numberedItems","count":5},{"type":"maxWords","max":100}],"mistakes":[{"title":"Opening with Why","why":"The AI writes 'Why have logins dropped?', which sounds accusing.","fix":"Add: \"No question may begin with Why or suggest blame.\"","checks":["r1"]},{"title":"Raising renewal","why":"The AI asks about the renewal or what would keep them.","fix":"Add: \"Do not mention renewal, pricing or discounts.\"","checks":["r2"]},{"title":"Skipping the goal","why":"The AI asks generic satisfaction questions.","fix":"Add: \"Question 1 asks about their goal of reducing no-shows.\"","checks":["r0"]},{"title":"Wrong count or length","why":"The AI writes eight questions with long lead-ins.","fix":"Add: \"Exactly 5 numbered questions, each under 16 words.\"","checks":["numberedItems","maxWords"]}],"promptHints":[{"label":"Fixes the count","patterns":["exactly 5","5 numbered"]},{"label":"Starts with the goal","patterns":["no.?shows?","question 1","goal"]},{"label":"Bans Why and blame","patterns":["why","blame"]},{"label":"Bans renewal talk","patterns":["renewal","pricing","discount"]},{"label":"Open questions","patterns":["open question","what|how"]}],"hint":"Say how many, what question 1 covers, and what every question must avoid.","rubricLabels":["Has exactly 5 numbered questions, each under 16 words, and question 1 asks about reducing no-shows","No question begins with Why, and none blames Rosa's team (for example 'why aren't you using it' or 'you stopped using it')","No question mentions renewal, pricing, discounts or the Feb 28 date, and none says they might leave"]}