{"id":"sales-smb-pricing-faq-four-pairs","audience":"small-business","category":"sales-work","technique":"grounding","track":"sales","level":"intermediate","title":"Write a 4-question pricing FAQ for small-shop buyers","free":false,"task":"Write a pricing FAQ with exactly 4 pairs: \"Q: ...\" then \"A: ...\" on the next line, each answer under 25 words. Cover, in order: what a plan costs, what's extra, whether you can cancel, and whether there's a free trial. Use the 2026 price page only and only what it says. If the price page doesn't answer something, the answer says \"Please ask us.\" Plain text.","materialLabel":"Price page and old FAQ (attached to your prompt automatically)","material":"PRICE PAGE (2026):\n- Starter: $49/month, up to 3 users. Growth: $99/month, up to 10 users.\n- Billed monthly. Pay annually and save 10% (shown as a separate option).\n- Extras: extra user $9/month each; setup help (optional) $150 one time; SMS reminders $15/month for 500 texts.\n- Cancel anytime; cancellation takes effect at the end of the current month. No refunds for partial months.\n- Free trial: 14 days, no card needed. Phone support is included on Growth only.\n- Not stated on the page: discounts for nonprofits, contract length for annual plans after year one.\n\nOLD FAQ (2025): Starter was $39; trial was 30 days; setup was free. Retired.","rules":[{"type":"plainText"},{"type":"maxWords","max":170}],"mistakes":[{"title":"Using the old FAQ","why":"The AI says 30-day trial and free setup.","fix":"Add: \"Use the 2026 price page only.\"","checks":["r1"]},{"title":"Inventing details","why":"The AI adds nonprofit discounts.","fix":"Add: \"If the page doesn't say, answer Please ask us.\"","checks":["r2"]},{"title":"Wrong order","why":"The AI reorders topics.","fix":"Add: \"In order: cost, extras, cancel, trial.\"","checks":["r0"]},{"title":"Long answers","why":"The AI writes paragraphs.","fix":"Add: \"Each answer under 25 words, plain text.\"","checks":["plainText","maxWords"]}],"promptHints":[{"label":"Sets Q/A format","patterns":["q:","a:"]},{"label":"Orders the topics","patterns":["cost","extra","cancel","trial"]},{"label":"Uses the 2026 page","patterns":["2026","price page","only"]},{"label":"Handles unknowns","patterns":["please ask us","doesn.t (say|answer)"]},{"label":"Limits length","patterns":["under 25","\\d+\\s*words"]}],"hint":"Give the Q/A shape, the topic order and what to write when the page is silent.","rubricLabels":["Has exactly 4 Q:/A: pairs in the order cost, extras, cancellation, free trial","Answers use 2026 facts ($49 Starter and $99 Growth, extras of $9 per user, $150 setup, $15 SMS, cancel at the end of the month with no partial refunds, 14-day trial with no card) and not the 2025 figures","No answer invents a fact the page doesn't state (such as nonprofit discounts), and each answer is under 25 words"]}