{"id":"sales-upsell-storage-limit-honest-email","audience":"sales","category":"sales-work","technique":"tone","track":"sales","level":"intermediate","title":"Write an honest upsell email when a customer nears a plan limit","free":false,"task":"Write an email to Priyanka at Harrow & Vale Architects about nearing her storage limit. Use plain text under 110 words with subject line first. State her usage exactly as in the data, name the next plan and its price difference per month, and say there is no deadline to decide (storage doesn't lock until she hits 100%). No urgency words (such as urgent, hurry, limited time), and no discount.","materialLabel":"Account data and price sheet (attached to your prompt automatically)","material":"Customer: Harrow & Vale Architects, 9 users, Studio plan ($180/month). Contact: Priyanka Desai, office manager. AE: Neil.\n\nUsage (as of Nov 5 2026): 460 GB used of 500 GB (92%). Growth: about 12 GB per month over the last 6 months, so roughly 3 months until full at this pace (an estimate, not a guarantee).\n\nPlans:\n- Studio: 500 GB, $180/month\n- Studio Plus: 2 TB, $260/month\n- Add-on option: +500 GB for $40/month on Studio\n\nWhat happens at 100%: new uploads pause; existing files stay available; nothing is deleted.\nPromo (expired Oct 31): 15% off Studio Plus. Do not mention.\n\nNote: Priyanka hates sales pressure; her last email said, \"Please just tell me what the options are.\"","rules":[{"type":"maxWords","max":110},{"type":"plainText"}],"mistakes":[{"title":"Fake urgency","why":"The AI says 'act soon before you run out'.","fix":"Add: \"No urgency words; say there's no deadline.\"","checks":["r2"]},{"title":"Mentioning the promo","why":"The AI offers the expired 15% off.","fix":"Add: \"Don't mention expired promos or discounts.\"","checks":["r2"]},{"title":"Price confusion","why":"The AI states $260 as the increase.","fix":"Add: \"State the difference per month, with the math.\"","checks":["r1"]},{"title":"Long formatted email","why":"The AI writes a long sales email.","fix":"Add: \"Plain text, under 110 words.\"","checks":["r0","maxWords","plainText"]}],"promptHints":[{"label":"Gives the usage","patterns":["460","92%","exactly"]},{"label":"Asks for price differences","patterns":["difference","more per month","next plan"]},{"label":"Bans urgency","patterns":["urgen","no deadline","pressure"]},{"label":"Bans promos","patterns":["promo","discount"]},{"label":"Sets form and length","patterns":["subject","plain text","under \\d+"]}],"hint":"Ask for the exact usage, the price difference and what to leave out.","rubricLabels":["Line 1 starts with \"Subject:\" and the body states 460 GB used of 500 GB (92%)","Lists both options with correct price differences: Studio Plus is $80 more per month (260 minus 180) and the add-on is $40 more per month","Says nothing is deleted or locked before 100 percent and there's no deadline, uses no urgency words, and does not mention the expired promo or any discount"]}