{"id":"sec-hc-patch-downtime-front-desk","audience":"healthcare","category":"security","track":"security","technique":"format","title":"Turn an IT downtime notice into a front desk card","free":false,"task":"IT is taking the scheduling system down for a security update. Make a card for the front desk with exactly 4 lines starting 'Start:', 'End:', 'Use instead:' and 'Call:'. Use the corrected times, and only the backup steps for the front desk. Plain text, under 60 words.","materialLabel":"IT's notice (attached to your prompt automatically)","material":"IT NOTICE - Planned downtime: Patient Scheduling (Riverbend Medical Center)\n\nWhy: urgent security update from the scheduling vendor (fixes a flaw that could let attackers access the system). We must apply it this week.\n\nWhen: Saturday Nov 8, 10:00 pm to Sunday Nov 9, 2:00 am.\nUPDATE (Nov 6, 4 pm): the vendor needs more time. New window: Saturday Nov 8, 11:00 pm to Sunday Nov 9, 4:00 am.\n\nDuring downtime:\n- Front desk: use the paper check-in sheets in the red binder at each desk. Enter them into the system after it's back.\n- Nursing: use the downtime medication report printed at 10 pm.\n- Lab: hold non-urgent orders.\n- The patient portal will show a maintenance message.\n\nQuestions or problems during downtime: IT command center, ext. 7000 (staffed all night).\nDay-time questions before Saturday: IT help desk, ext. 4357.\n\nTechnical details: vendor patch 12.4, database migration, failover to read-only replica tested Nov 3.","rules":[{"type":"plainText"},{"type":"maxWords","max":60}],"mistakes":[{"title":"Using the first times","why":"The AI picks the original window and misses the update.","fix":"Say: \"Use the updated times from Nov 6.\"","checks":["r1"]},{"title":"Everyone's instructions","why":"The AI includes nursing and lab steps the front desk doesn't need.","fix":"Add: \"Only the front desk's backup steps.\"","checks":["r2"]},{"title":"No card shape","why":"The AI writes a paragraph or a bulleted summary with a heading.","fix":"Give the lines: \"Start:, End:, Use instead:, Call:\"","checks":["r0"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 60 words\" and it often lands well over.","fix":"Ask for less than the limit and cap each line: \"each line under 15 words, under 45 words total.\"","checks":["maxWords"]},{"title":"Letting markdown in","why":"AI adds bold and headings by default, and in a printed card they show up as stray symbols.","fix":"Add: \"Plain text only, no bold, no headings.\"","checks":["plainText"]}],"promptHints":[{"label":"Gives the card lines","patterns":["start:","end:","use instead","call:"]},{"label":"Uses the updated times","patterns":["update","new (window|time)","corrected","11:00|11 pm"]},{"label":"Keeps it to the front desk","patterns":["front desk","only","skip"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"hint":"Notices change, and busy staff need only their part. Tell the AI which times count, whose steps to keep, and the exact lines of the card.","rubricLabels":["Exactly 4 lines starting 'Start:', 'End:', 'Use instead:' and 'Call:', in that order","Start is Saturday Nov 8, 11:00 pm and End is Sunday Nov 9, 4:00 am (the updated window, not 10 pm or 2 am)","Use instead mentions the paper check-in sheets in the red binder, Call gives ext. 7000, and the card leaves out the nursing, lab and technical details"]}