{"id":"sec-sb-owner-impersonation-text-alert","audience":"small-business","category":"security","track":"security","technique":"constraints","title":"Warn staff about scam texts pretending to be you","free":false,"task":"Scammers are texting your staff pretending to be you. Write the group text: start with exactly 'Heads up from Lena:', say you will never text asking for gift cards or money, include the scam number so they can spot it, and tell them what to do. No links. Plain text, under 45 words.","materialLabel":"The scam texts and your notes (attached to your prompt automatically)","material":"Screenshots staff sent me today (Lena Ortiz, owner, Bloom & Branch Florist, 7 staff):\n\nFrom (555) 018-9047, 9:14 am, to Jess:\n\"Hi Jess it's Lena, new number. In a meeting, can't talk. Need a quick favor, can you grab 4 gift cards for a client? I'll pay you back today. Text me when you're at the store.\"\n\nFrom (555) 018-9047, 9:20 am, to Omar:\n\"Omar, it's Lena. Are you free? Urgent task, reply asap.\"\n\nFrom (555) 018-9047, 9:31 am, to Priya:\n\"This is Lena. Please send me the code from the text you're about to get, it's for the shop's new account.\"\n\nMy notes:\n- My real cell is (555) 014-3388, same as always. I never changed it.\n- Nobody bought anything. Priya didn't send the code.\n- What I want staff to do: don't reply, take a screenshot, send it to me at my real number, then block the scam number.\n- I'm telling them on our usual group text.","rules":[{"type":"plainText"},{"type":"maxWords","max":45}],"mistakes":[{"title":"A long warning","why":"The AI writes a paragraph about scams that nobody reads on a phone.","fix":"Limit it: \"Under 35 words, for a group text.\"","checks":["maxWords"]},{"title":"No fixed opener","why":"Without your opener, the text looks like it could be another scam.","fix":"Say: \"Start with exactly: Heads up from Lena:\"","checks":["r0"]},{"title":"Leaving out the numbers","why":"The AI says 'a scammer' but not which number to watch for or where to send it.","fix":"Ask: \"Include the scam number and my real number.\"","checks":["r1","r2"]},{"title":"Letting markdown in","why":"AI adds bold and headings by default, and in a text message they show up as stray symbols.","fix":"Add: \"Plain text only, no bold, no headings.\"","checks":["plainText"]}],"promptHints":[{"label":"Gives the exact opener","patterns":["heads up from lena","start with","begin with"]},{"label":"Includes both numbers","patterns":["018-9047","014-3388","scam number","real number"]},{"label":"Says what to do","patterns":["don'?t reply","screenshot","block"]},{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"hint":"A text alert has to be short and trusted. Give the AI your exact opener, both phone numbers, and the steps, and set a tight word limit.","rubricLabels":["The text starts with exactly 'Heads up from Lena:'","It says Lena will never text asking for gift cards, money or codes, and includes the scam number (555) 018-9047","It tells staff not to reply, to screenshot and send it to Lena's real number (555) 014-3388, and to block the scam number, with no links"]}