{"id":"wri-cs-reply-cancellation-request","audience":"customer-support","category":"customer-replies","technique":"constraints","title":"Confirm a cancellation without a retention pitch","free":false,"task":"A customer asked to cancel their subscription. Reply under 70 words. The first sentence confirms the cancellation and the date access ends, then say whether they'll be charged again, and give the data export steps with the deadline. No retention offers, no 'sorry to see you go', and sign it 'Ana, Stackwise Support'. Write a prompt that gets that reply.","materialLabel":"Their email and account details (attached to your prompt automatically)","material":"EMAIL from Brian Holt:\nPlease cancel my Stackwise subscription. I'm closing my business. Thanks.\n\nACCOUNT DETAILS\n- Plan: Pro, $29/month, billed on the 3rd.\n- Last charge: Nov 3 (covers Nov 3 - Dec 2).\n- Cancellation processed today (Nov 12). Access continues until Dec 2. No further charges.\n- Data: export from Settings > Account > Export data. Available until Dec 16 (14 days after access ends). (Old help article says 30 days; it's 14 now.)\n- Retention playbook: offer 50% off for 3 months.","rules":[{"type":"maxWords","max":70}],"mistakes":[{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 70 words\" and it often lands well over.","fix":"Cap each part: \"3 sentences, each under 20 words.\"","checks":["maxWords"]},{"title":"Burying the confirmation","why":"AI replies open with \"We're sorry to see you go!\" before confirming anything.","fix":"Say it: \"Sentence 1: your subscription is cancelled; access ends Dec 2.\"","checks":["r0"]},{"title":"Old export window","why":"The notes mention the old 30-day rule.","fix":"Add: \"Export at Settings > Account > Export data by Dec 16. No more charges.\"","checks":["r1"]},{"title":"Retention pitch","why":"The AI may offer the 50% discount to someone closing their business.","fix":"Add: \"No discount, no 'sorry to see you go'. Sign it Ana, Stackwise Support.\"","checks":["r2"]}],"promptHints":[{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]},{"label":"Confirms first","patterns":["first sentence","cancel","dec(ember)?\\s*2"]},{"label":"Gives the export deadline","patterns":["dec(ember)?\\s*16","export"]},{"label":"Skips the retention pitch","patterns":["no (discount|offer|retention)","don'?t offer"]},{"label":"Says how to sign","patterns":["ana","sign"]}],"hint":"Someone closing a business wants confirmation, not a sales pitch. Tell the AI the order, the current export window and the sign-off.","rubricLabels":["The first sentence (after a greeting) confirms the subscription is cancelled and access ends Dec 2","Says there will be no further charges, and gives the export steps (Settings > Account > Export data) with the Dec 16 deadline (not 30 days)","Makes no retention offer (no discount), never says 'sorry to see you go', and is signed 'Ana, Stackwise Support'"]}