{"id":"wri-hc-clinic-closure-patient-text","audience":"healthcare","category":"writing-emails","technique":"audience","title":"Text patients about a clinic closure in one short message","free":false,"task":"Your clinic's Elm Street office is closing for a day, and patients need a text message. Write it under 45 words, starting with the sender tag 'Riverside Clinic:' with no greeting or sign-off, and end with the required line 'Reply STOP to opt out.' It must give the right closure date and where appointments move, include the number for refills, and leave out internal details. Write a prompt that gets that text.","materialLabel":"Internal memo (attached to your prompt automatically)","material":"INTERNAL MEMO - Riverside Family Clinic\nFrom: Operations\nRe: Elm Street closure\n\nThe Elm Street office will be closed for one day for flooring repair. We first planned this for Monday, Nov 10, but the contractor pushed it. The new date is Monday, Nov 17.\n\nWhat patients need to know:\n- All Elm Street appointments that day move to our Oak Avenue office (220 Oak Ave), same time, same provider.\n- Free parking at Oak Avenue in the garage, level 2.\n- Prescription refill requests that day: call 555-0142.\n\nStaff logistics:\n- The delay was due to a billing dispute with the flooring contractor.\n- Elm Street staff report to Oak Avenue at 7:30 am.\n- Front desk at Oak will be short one person, so expect longer check-in.\n- Dr. Huang's patients may see a nurse practitioner instead if she runs late.\n\nPatient count: about 85 appointments that day. Front desk will send the text Thursday.","rules":[{"type":"maxWords","max":45}],"mistakes":[{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 45 words\" and it often lands well over.","fix":"Cap each part: \"3 short sentences, each under 12 words.\"","checks":["maxWords"]},{"title":"Writing it like a letter","why":"The AI opens with \"Dear Valued Patient\" and closes with \"Thank you for your understanding\".","fix":"Say it: \"Start with 'Riverside Clinic:'. No greeting, no sign-off.\"","checks":["r0"]},{"title":"Using the first date","why":"The memo mentions Nov 10 before the correction, and the AI may repeat it.","fix":"Add: \"The closure is Monday, Nov 17.\"","checks":["r1"]},{"title":"Leaking details, missing the opt-out","why":"The AI may include why the date moved, and it can't know texts must end with the opt-out line.","fix":"Add: \"Leave out staff details. End with 'Reply STOP to opt out.'\"","checks":["r2"]}],"promptHints":[{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]},{"label":"Gives the sender tag","patterns":["riverside clinic:","sender tag","start with"]},{"label":"Uses the corrected date","patterns":["nov(ember)?\\s*17","\\b17\\b"]},{"label":"Leaves out staff details","patterns":["staff only","internal","leave out","don'?t (share|mention|include)"]},{"label":"Adds the opt-out line","patterns":["stop","opt.?out"]}],"hint":"A patient text has strict rules the AI doesn't know: the sender tag, the length and what's off limits. Put them in your prompt.","rubricLabels":["Starts with the exact tag 'Riverside Clinic:' and has no greeting (such as 'Dear patient' or 'Hi') and no sign-off","The first sentence after the tag says Elm Street is closed Monday, Nov 17 (not Nov 10), and the text says appointments move to the Oak Avenue office at the same time","Includes 555-0142 for refill requests, leaves out all staff details (the contractor dispute, staff hours, short-staffed front desk), and ends with exactly 'Reply STOP to opt out.'"]}