{"id":"wri-hc-explain-portal-signup","audience":"healthcare","category":"explaining","technique":"audience","title":"Explain patient portal signup to older patients","free":false,"task":"Many of your older patients need to sign up for the new patient portal. Write exactly 4 numbered steps for a printed handout, each under 14 words, using the current activation rule. Avoid tech words ('URL', 'browser', 'credentials', 'authenticate', 'username'), and end with the line 'Need help? Call 555-0166.' Plain text. Write a prompt that gets that handout.","materialLabel":"IT instructions (attached to your prompt automatically)","material":"PATIENT PORTAL SIGNUP - from IT (Lakeview Family Practice)\n\n1. Patient opens a web browser and goes to the URL lakeviewportal.example\n2. Clicks \"Sign up\" and enters the 8-character activation code printed on their visit summary.\n   - Activation codes now expire after 14 days. (Was 30 days; changed Nov 1 for security.)\n3. Creates a username and password (password: 8+ characters, one number).\n4. Confirms with the 6-digit code texted to their phone.\n\nNotes from the front desk:\n- About half our patients are over 65.\n- Common problems: code expired, typing a 0 instead of the letter O.\n- Expired codes: call the front desk for a new one.\n- Help line: 555-0166, weekdays 8-5.","rules":[{"type":"numberedItems","count":4},{"type":"plainText"}],"mistakes":[{"title":"Writing a manual","why":"The AI writes paragraphs and troubleshooting tips.","fix":"Set it: \"Exactly 4 numbered steps, each under 14 words.\"","checks":["numberedItems"]},{"title":"Skipping a step","why":"Shortened, the AI may drop the texted code, which is where many people get stuck.","fix":"Add: \"Include the 6-digit code texted to their phone.\"","checks":["r0"]},{"title":"Using the old expiry","why":"The IT notes mention the old 30 days.","fix":"Say it: \"The code works for 14 days.\"","checks":["r1"]},{"title":"Tech words","why":"AI writes \"open your browser and enter the URL\", which loses many older patients.","fix":"Ban them: \"No URL, browser, credentials, authenticate or username. End with the help line. Plain text.\"","checks":["r2","plainText"]}],"promptHints":[{"label":"Says who it's for","patterns":["older","over 65","seniors","not tech"]},{"label":"Sets the number of steps","patterns":["\\b(4|four)\\b.{0,15}(steps|lines|numbered)","numbered"]},{"label":"Uses the current rule","patterns":["14 days"]},{"label":"Bans tech words","patterns":["url","browser","username","tech words"]},{"label":"Ends with the help line","patterns":["555-0166","need help","last line"]}],"hint":"Older patients follow steps that describe what they'll see. Give the AI the count, the current rule, the words to avoid and the help line.","rubricLabels":["The 4 steps cover going to lakeviewportal.example, entering the activation code from the visit summary, making a name and password, and entering the code texted to their phone","Says the activation code works for 14 days (not 30)","Uses none of these: URL, browser, credentials, authenticate, username, and the last line is exactly 'Need help? Call 555-0166.'"]}