{"id":"wri-hc-front-desk-script-check","audience":"healthcare","category":"writing-feedback","technique":"verification","title":"Check a front desk phone script against the clinic policy","free":false,"task":"Your front desk wrote a new appointment-reminder phone script. Ask for a check against clinic policy: exactly 4 numbered lines labeled Fee, Arrival, Insurance and Cancel, each saying 'Correct' or 'Wrong' and, if wrong, what the policy says. Plain text, no rewritten script, nothing else. Write a prompt that gets that check.","materialLabel":"The draft script and the policy (attached to your prompt automatically)","material":"DRAFT REMINDER CALL SCRIPT (by Tasha, front desk)\n\"Hi, this is Maple Grove Family Medicine calling to remind you of your appointment on [date] at [time]. Please arrive 10 minutes early to check in. Bring your insurance card if anything has changed. If you need to cancel, please call us at least 24 hours ahead, or there's a $50 late-cancel fee. Thanks, and see you soon!\"\n\nCLINIC POLICY (updated Oct 1)\n- Late-cancel / no-show fee: $35. (Was $50 until Oct 1.)\n- Cancel at least 24 hours ahead to avoid the fee.\n- Arrival: 15 minutes early for check-in (new check-in tablets take longer). Was 10 minutes.\n- Insurance: bring your insurance card to EVERY visit (we scan it each time now).\n- Phone for cancellations: 555-0115.","rules":[{"type":"numberedItems","count":4},{"type":"plainText"}],"mistakes":[{"title":"Asking \"does this sound ok?\"","why":"The AI comments on tone and offers a friendlier version.","fix":"Show it: \"Exactly 4 numbered lines: 1. Fee: Correct or Wrong ...\"","checks":["numberedItems","r0"]},{"title":"Not checking each fact","why":"The AI may approve the script because it sounds polite, missing 3 outdated rules.","fix":"Add: \"Check each item against the Oct 1 policy and say what it should be.\"","checks":["r1"]},{"title":"Flagging everything","why":"The AI may mark the 24-hour rule wrong too, or add a rewritten script.","fix":"Add: \"Only real conflicts. No rewrite, nothing else. Plain text.\"","checks":["r2","plainText"]}],"promptHints":[{"label":"Gives the labels","patterns":["fee","arrival","insurance","cancel"]},{"label":"Asks for Correct or Wrong","patterns":["correct","wrong"]},{"label":"Checks the policy","patterns":["policy","oct(ober)? 1","against"]},{"label":"Bans a rewrite","patterns":["don'?t rewrite","no rewrit","not (a )?rewrite","only the"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"hint":"Scripts drift from policy quietly. Give the AI the labels, the verdict words and the policy to check against.","rubricLabels":["Has exactly 4 numbered lines labeled Fee, Arrival, Insurance and Cancel, in that order, each marked Correct or Wrong","Fee is Wrong ($35, not $50), Arrival is Wrong (15 minutes, not 10), and Insurance is Wrong (bring the card to every visit, not only if it changed)","Cancel is Correct (24 hours ahead), and there is no rewritten script and nothing before or after the 4 lines"]}