{"id":"wri-hc-shift-swap-request","audience":"healthcare","category":"writing-emails","technique":"constraints","title":"Request a shift swap in the format your unit requires","free":false,"task":"You need to swap a night shift. Email your nurse manager under 60 words. The first line must be 'Swap request: Dec 12 night for Dec 19 night'. Name the coworker who actually agreed with his employee number (30418), confirm both of you are charge-qualified, as unit policy requires. Leave out your personal reason and any apology. Write a prompt that gets that email.","materialLabel":"Unit policy and your notes (attached to your prompt automatically)","material":"4 WEST MED-SURG - SHIFT SWAP POLICY (excerpt)\nSwaps must be emailed to the nurse manager at least 7 days before the earlier shift. Include both dates, both names, and confirmation that the other nurse agreed. If either shift is a charge shift, both nurses must be charge-qualified. Reasons are not required.\n\nMY NOTES (Kayla Brooks, RN)\n- My shift: Friday, Dec 12, night (7p-7a). I'm charge that night.\n- Want to work: Friday, Dec 19, night instead.\n- Asked Ana Ruiz first on Monday. She said no, she's already picked up an extra shift that week.\n- Asked Tom Becker Tuesday. He said yes in a text: \"Sure, I'll take your 12th, you take my 19th.\"\n- Tom is charge-qualified (since June). So am I.\n- Why I need it: my sister's wedding rehearsal dinner is the 12th.\n- Nurse manager: Denise Holt.\n- Today is Nov 28, so I'm well over 7 days ahead.","rules":[{"type":"maxWords","max":60}],"mistakes":[{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 60 words\" and it often lands well over.","fix":"Cap each part: \"First line, then 3 sentences under 14 words each.\"","checks":["maxWords"]},{"title":"Skipping the unit's format","why":"The AI starts with \"Dear Denise, I hope you're well\" because it doesn't know your unit's first line.","fix":"Give it: \"First line exactly: Swap request: Dec 12 night for Dec 19 night.\"","checks":["r0"]},{"title":"Naming the wrong coworker","why":"Your notes mention Ana first. The AI may say she agreed.","fix":"Say it: \"Tom Becker (employee #30418) agreed. Ana declined.\"","checks":["r1"]},{"title":"Over-explaining","why":"AI adds the wedding and an apology, and may forget the charge-qualified line policy requires.","fix":"Add: \"Say we're both charge-qualified. No personal reason, no apology.\"","checks":["r2"]}],"promptHints":[{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]},{"label":"Gives the exact first line","patterns":["swap request:","first line"]},{"label":"Names the right coworker","patterns":["tom","becker"]},{"label":"Covers the policy","patterns":["charge.?qualified","policy"]},{"label":"Leaves out the reason","patterns":["no (reason|personal)","don'?t (mention|explain)","wedding"]}],"hint":"Your unit has a format and rules the AI can't know. Give it the first line, the right coworker and what policy needs, and tell it to skip the rest.","rubricLabels":["The first line is exactly 'Swap request: Dec 12 night for Dec 19 night' (no subject label or greeting before it)","Names Tom Becker (not Ana Ruiz) with his employee number 30418 as the nurse who agreed to the swap","Says both Kayla and Tom are charge-qualified, and contains no personal reason (no wedding or rehearsal dinner) and no apology"]}