{"id":"wri-hc-unit-clerk-paging-guide","audience":"healthcare","category":"explaining","technique":"format","title":"Explain who to page for what to a new unit clerk","free":false,"task":"A new unit clerk starts tonight and needs to know who to page. Write exactly 3 numbered lines, each shaped 'If [situation], page [role] at [number]', using the current pager numbers. Plain text, nothing before or after the lines. Write a prompt that gets that guide.","materialLabel":"Unit contact sheet (attached to your prompt automatically)","material":"5 NORTH - CONTACT SHEET FOR UNIT CLERKS (updated Nov 1)\n\nWho to page:\n- Bed requests from the ER or admissions: page the charge nurse.\n  Day charge nurse pager: 4410. Night charge nurse pager: 4417 (changed Nov 1; the old night pager 4412 was retired).\n- A family member asking to speak to a doctor: page the unit's nurse practitioner, pager 4425 (days) or the hospitalist on call, pager 4430 (nights).\n- Broken equipment (beds, IV pumps, call lights): call biomedical engineering at ext. 2290. Don't page; they only take calls.\n- Any patient emergency: clerks never page for those. Nurses call the rapid response team directly.\n\nClerk shift: 7 pm - 7:30 am (nights).\n\nOther notes:\n- Supplies: the materials closet code is 1984.\n- The fax machine jams; hit the green button twice.\n- Pharmacy questions go to the nurse, not the clerk.","rules":[{"type":"numberedItems","count":3},{"type":"plainText"}],"mistakes":[{"title":"Not setting the count","why":"The AI copies the whole contact sheet, including closet codes and fax tips.","fix":"Set it: \"Exactly 3 numbered lines.\"","checks":["numberedItems"]},{"title":"Not giving the line shape","why":"The AI writes paragraphs, so a new clerk can't scan for the right number.","fix":"Show it: \"Each line: If [situation], page [role] at [number].\"","checks":["r0"]},{"title":"Using day or old numbers","why":"The sheet lists day pagers and a retired night pager. The AI may pick the wrong one.","fix":"Say it: \"Night shift: charge nurse 4417, hospitalist 4430.\"","checks":["r1"]},{"title":"Paging for the wrong things","why":"The AI may tell the clerk to page for broken equipment, which biomed won't answer.","fix":"Add: \"Equipment is a phone call, not a page. Nothing else. Plain text.\"","checks":["r2","plainText"]}],"promptHints":[{"label":"Sets the number of lines","patterns":["\\b(3|three)\\b.{0,15}(lines|items|numbered)","numbered"]},{"label":"Shows the line shape","patterns":["if .{0,20}page","shape","format"]},{"label":"Uses night numbers","patterns":["night","4417","4430"]},{"label":"Cuts the extras","patterns":["nothing else","only the","leave out"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"hint":"A new clerk needs a scannable rule for each situation. Give the AI the line shape, the shift and the current numbers.","rubricLabels":["Each of the 3 lines follows the shape 'If [situation], page [role] at [number]' or very close to it","Uses the night numbers for a night-shift clerk: charge nurse at 4417 (not 4412) for bed requests, and the hospitalist at 4430 for families asking for a doctor","Does not tell the clerk to page for broken equipment or emergencies (equipment is a call to ext. 2290, if mentioned), and has nothing before or after the 3 lines"]}