{"id":"wri-mgr-review-employee-client-email","audience":"managers","category":"writing-feedback","technique":"verification","title":"Review a team member's client email before it goes out","free":false,"task":"Your account manager drafted a client email and asked you to look at it. Reply to her in Slack, plain text, under 70 words: the first line is 'Send it? Yes, after 2 fixes', then exactly 2 numbered fixes, each naming the line and why. One fix must catch anything that breaks company approval limits. Don't rewrite her email. Write a prompt that gets that reply.","materialLabel":"Her draft email and your notes (attached to your prompt automatically)","material":"SLACK from Tasha (Account Manager): Can you look at this before I send it to Northgate? Thanks!\n\nTASHA'S DRAFT\nHi Paul,\nThanks for a great renewal call yesterday! As discussed, we'd love to keep Northgate on board. If you sign by Nov 30, I can offer 20% off your renewal, bringing it to $38,400 for the year. We'll also include free onboarding for your 3 new hires. Our new reporting dashboard launches in January, so you'll have that too. Let me know if you have any questions!\nBest, Tasha\n\nMY NOTES (Sales Manager)\n- Discount approval limits: account managers up to 10% on renewals. 11-20% needs VP sign-off. Nobody has asked the VP about Northgate.\n- Northgate's current price: $48,000/year. 10% off = $43,200.\n- Free onboarding for new hires: standard, fine to offer.\n- The reporting dashboard date moved to March last week (product update email Nov 3). Tasha may have missed it.\n- Overall the email is friendly and clear. Tasha is new and nervous; I want her to feel good about it.","rules":[{"type":"numberedItems","count":2},{"type":"maxWords","max":70},{"type":"plainText"}],"mistakes":[{"title":"Not setting the shape","why":"The AI writes a long review with a rewritten email at the bottom.","fix":"Show it: \"Line 1: Send it? Yes, after 2 fixes. Then exactly 2 numbered fixes.\"","checks":["numberedItems","r0"]},{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 70 words\" and it often lands well over.","fix":"Cap each part: \"Each fix under 20 words.\"","checks":["maxWords"]},{"title":"Checking style, not facts","why":"The AI tweaks tone and misses the discount over her limit and the old launch date.","fix":"Add: \"Check the discount against approval limits and the dashboard date against my notes.\"","checks":["r1"]},{"title":"Rewriting her work","why":"AI hands back a polished version, which doesn't help a new team member learn.","fix":"Add: \"Don't rewrite her email. Plain text for Slack.\"","checks":["r2","plainText"]}],"promptHints":[{"label":"Gives the verdict line","patterns":["send it","first line","verdict"]},{"label":"Sets the number of fixes","patterns":["\\b(2|two)\\b.{0,15}(fixes|changes|issues)","numbered"]},{"label":"Checks approval limits","patterns":["10%","approval","limit","discount"]},{"label":"Checks the launch date","patterns":["march","dashboard","date"]},{"label":"Asks for plain text","patterns":["plain","no bold","no markdown","no formatting","no headings"]}],"hint":"A useful review starts with a verdict and catches the expensive mistakes. Give the AI the first line, the count and what to check against.","rubricLabels":["The first line is exactly 'Send it? Yes, after 2 fixes'","One fix catches the 20% discount as above her 10% approval limit (needs VP sign-off, or change to 10% for $43,200), and the other catches the dashboard launch date (it moved to March, not January)","The reply does not rewrite Tasha's email or include a revised version"]}