{"id":"wri-pm-feature-request-reply","audience":"product-managers","category":"customer-replies","technique":"grounding","title":"Reply to a feature request without promising a date","free":false,"task":"A customer asked when bulk export is coming. Reply under 90 words. The first sentence says plainly that it isn't available today, then give the workaround with the exact menu path, promise no date, quarter or 'soon', and make the last line the beta waitlist link with nothing after it. Write a prompt that gets that reply.","materialLabel":"The customer's email and your notes (attached to your prompt automatically)","material":"EMAIL from Daniel Reyes (Ops Lead, Summit Roofing), via support:\nWe have 60+ projects in Fieldnote. Is there a way to export all of them at once? Our accountant needs everything by year end. When is bulk export coming? Your sales rep said \"early next year\".\n\nMY NOTES (PM, Fieldnote)\n- Bulk export is on the roadmap as \"Exploring\". Not committed. Engineering tentatively said Q1 but it isn't scheduled.\n- Workaround today: export one project at a time. Path: Project > Settings > Data > Export CSV. Takes about 30 seconds each.\n- There's a beta waitlist for bulk export: fieldnote.example/beta-export\n- The sales rep's \"early next year\" was not approved. Sales has been told.\n- For accountants specifically, the Billing page has a \"Download all invoices\" button, but that's invoices only, not project data.\n- Daniel's account: Pro plan, 4 years.","rules":[{"type":"maxWords","max":90}],"mistakes":[{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 90 words\" and it often lands well over.","fix":"Cap each part: \"4 sentences, each under 18 words.\"","checks":["maxWords"]},{"title":"Hedging the answer","why":"The AI opens with \"Great question!\" and talks around whether the feature exists.","fix":"Say it: \"First sentence: bulk export isn't available today.\"","checks":["r0"]},{"title":"No path forward","why":"The AI says no and stops, or describes the workaround vaguely.","fix":"Add: \"Give the exact path: Project > Settings > Data > Export CSV, and the waitlist link.\"","checks":["r1"]},{"title":"Promising a date","why":"The customer and the notes both mention timing. The AI may repeat 'early next year' or 'soon'.","fix":"Add: \"Promise no date, quarter or 'soon'. End with the waitlist link.\"","checks":["r2"]}],"promptHints":[{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]},{"label":"Answers first","patterns":["first sentence","lead with","start with","not available"]},{"label":"Gives the exact path","patterns":["settings","export csv","path"]},{"label":"Includes the waitlist","patterns":["waitlist","beta","link"]},{"label":"Bans timing promises","patterns":["no (date|timing|quarter)","don'?t promise","soon"]}],"hint":"Customers trust a clear no plus a real workaround more than a vague maybe. Tell the AI the order, the exact steps and what it must not promise.","rubricLabels":["The first sentence (after a greeting) says plainly that bulk export isn't available today","Gives the workaround with the menu path Project > Settings > Data > Export CSV (one project at a time)","Promises no timing at all (no date, quarter, 'early next year', 'soon' or 'in the coming months'), and the last line is the waitlist link fieldnote.example/beta-export with nothing after it (no sign-off)"]}