{"id":"wri-sales-reply-discount-request","audience":"sales","category":"customer-replies","technique":"grounding","title":"Answer a big discount ask with two priced options","free":false,"task":"A prospect asked for 25% off. Reply under 120 words with exactly 2 numbered options you're actually allowed to offer, each showing the per-seat math for 40 seats at the current list price. Decline the 25% in one plain sentence, and end by offering a call on Thursday at 11 am or Friday at 2 pm Eastern, the two slots you have open. Write a prompt that gets that reply.","materialLabel":"The prospect's email and your notes (attached to your prompt automatically)","material":"EMAIL from Rachel Kim, Ops Director, Fairmont Dental Group:\nHi Sam, thanks for the demo last week. The team liked ShiftBoard. We're looking at 40 seats. Honestly the price is above what we budgeted. If you can do 25% off we can probably sign this month. Let me know what's possible.\n\nMY NOTES\nPrice sheet (old, 2025): $48 per seat per month.\nPrice sheet (current, effective Jan 1): $52 per seat per month.\n\nWhat I'm allowed to offer without VP approval:\n- Option A: 10% off list with a 2-year contract.\n- Option B: 15% off list with a 3-year contract, paid annually up front.\n- Anything over 15% needs VP sign-off. VP said no to 25% for this size deal.\n\nFYI: two other dental groups got 20% last year (legacy deals, before the new pricing).","rules":[{"type":"numberedItems","count":2},{"type":"maxWords","max":120}],"mistakes":[{"title":"Trusting the AI to count words","why":"AI is bad at counting. Ask for \"under 120 words\" and it often lands well over.","fix":"Cap each part: \"Each option one line under 25 words; other sentences under 15 words.\"","checks":["maxWords"]},{"title":"Not showing the options as a list","why":"The AI blends the offers into a paragraph that's hard to compare.","fix":"Show the shape: \"Format each like: 1. 10% off, 2-year: $52 x 0.90 = $46.80/seat, $1,872/month.\"","checks":["numberedItems","r0"]},{"title":"Using the old price","why":"Your notes include last year's $48 price. Without being told, the AI may use it.","fix":"Say it: \"Use the current $52 list price.\"","checks":["r0"]},{"title":"Softening the no too much","why":"The AI hints that more might be possible or brings up the 20% deals.","fix":"Add: \"Decline 25% in one sentence. No other discounts; don't mention past deals.\"","checks":["r1"]},{"title":"No clear next step","why":"The AI ends with \"Let me know your thoughts!\" instead of a time.","fix":"Add: \"End by offering Thursday 11 am or Friday 2 pm Eastern.\"","checks":["r2"]}],"promptHints":[{"label":"Sets a word limit","patterns":["\\d+\\s*words","word (limit|count)"]},{"label":"Says how many options","patterns":["\\b(2|two)\\b.{0,15}options?","numbered"]},{"label":"Uses the current price","patterns":["\\$?52","current (list )?price"]},{"label":"Asks to show the math","patterns":["math","per seat","x 40","show"]},{"label":"Gives the call times","patterns":["thursday","friday","call"]}],"hint":"The AI can't guess which price is current or what you're allowed to offer. Hand it the numbers, the shape of each option, and the next step.","rubricLabels":["Both options use the current $52 list price (not $48) and show the math: Option A at 10% off for a 2-year contract ($46.80 per seat, $1,872/month for 40 seats) and Option B at 15% off for a 3-year prepaid contract ($44.20 per seat, $1,768/month)","Declines the 25% clearly in one sentence, offers no other discount, and does not mention the 20% legacy deals","Ends by offering a call on Thursday at 11 am or Friday at 2 pm Eastern (a short sign-off after it is fine)"]}