{"id":"wri-sb-reply-nut-allergy-question","audience":"small-business","category":"customer-replies","technique":"grounding","title":"Answer a nut allergy question honestly and clearly","free":false,"task":"A parent asked if your cookies are safe for her son's nut allergy. Reply in at most 4 sentences. The first sentence answers plainly that you can't guarantee anything is nut-free, then say why, name what you can offer instead from your notes, and give the bakery phone number. Never use 'unfortunately', and don't call anything 'safe'. Write a prompt that gets that reply.","materialLabel":"Her message and your kitchen notes (attached to your prompt automatically)","material":"MESSAGE from Laura Chen (via website):\nHi! My son has a tree nut allergy. Are your chocolate chip cookies nut-free? We want to order 3 dozen for his class party on Friday.\n\nKITCHEN NOTES (Golden Crumb Bakery)\n- Chocolate chip cookies: recipe has no nuts. BUT they're baked in our shared kitchen, on the same equipment as our almond and walnut items.\n- We can't guarantee anything is nut-free.\n- Option: sealed, pre-packaged cookies from Free Bird Bakes, a certified nut-free bakery we resell. $18 per dozen. Need 2 days' notice. (Friday order needs to be placed by Wednesday.)\n- Our own cookies: $15 per dozen.\n- Phone: 555-0193.\n- Last month a customer said our \"nut-free recipe\" sign was misleading. We took it down.","rules":[{"type":"maxSentences","max":4}],"mistakes":[{"title":"Not limiting the length","why":"The AI writes a long, apologetic explanation.","fix":"Be exact: \"At most 4 sentences.\"","checks":["maxSentences"]},{"title":"Hedging the answer","why":"The AI says the recipe has no nuts, which sounds like a yes. It isn't.","fix":"Say it: \"Sentence 1: we can't guarantee any of our cookies are nut-free.\"","checks":["r0"]},{"title":"No alternative","why":"The AI says no and stops, losing the order and leaving her stuck.","fix":"Add: \"Offer Free Bird Bakes cookies, $18 a dozen, order by Wednesday.\"","checks":["r1"]},{"title":"Risky or stock wording","why":"AI says the other cookies are 'safe', and opens with 'Unfortunately'.","fix":"Add: \"Never say 'safe' or 'unfortunately'. Include 555-0193.\"","checks":["r2"]}],"promptHints":[{"label":"Limits the sentences","patterns":["\\b(\\d|one|two|three|four|five|six)\\b.{0,12}sentences?","sentences?"]},{"label":"Answers plainly first","patterns":["first sentence","can'?t guarantee","lead with"]},{"label":"Explains why","patterns":["shared kitchen","equipment","why"]},{"label":"Offers the alternative","patterns":["free bird","certified","\\$?18"]},{"label":"Watches the wording","patterns":["safe","unfortunately"]}],"hint":"With allergies, a clear no plus a real option is the kind answer. Tell the AI the order, the alternative and the words to avoid.","rubricLabels":["The first sentence (after a greeting) says plainly that the bakery can't guarantee any of its own cookies are nut-free","Explains why (shared kitchen and equipment with almond and walnut items) and offers the certified nut-free Free Bird Bakes cookies at $18 a dozen, ordered by Wednesday","Includes the phone number 555-0193, never uses 'unfortunately', and never calls any product 'safe'"]}