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Write three tones of an account-verification macro

  • For Customer support teams
  • You practice Showing an example of what you want
  • Time about 5 minutes
  • Level Intermediate

About this exercise

Write the same account-verification macro in three tones, as exactly three lines starting "Friendly:", "Formal:" and "Short:". Each uses the merge fields {{first_name}} and {{ticket_id}}. Each asks only for the account email and the last 4 digits of the phone number. Plain text, under 100 words in total.

Common mistakes when you ask AI for this

  • Copying the retired macro. The old macro asks for a password and the AI reuses its idea. Try: Say: "Never ask for passwords, card numbers or codes."
  • Wrong merge fields. The AI copies {{name}} and {{ticket}} from the old macro. Try: List them: "Use only {{first_name}} and {{ticket_id}}."
  • Asking for something else. The AI adds extra proof such as date of birth. Try: Say: "Ask only for the account email and last 4 digits of the phone."
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Asks for plain text
  • Sets a length limit
  • Lists the fields
  • Names the three tones

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