Turn an internal priority guide into a customer table

About this exercise

Turn the internal guide into a customer-facing table. Header row exactly "Priority | Example | First reply". Four rows, P1 to P4. Leave out every internal column (escalation owner, paging, QA flag). Plain text, under 90 words. First reply uses the business-hours wording from the guide.

Common mistakes when you ask AI for this

• Copying every column. The AI keeps the internal columns because they are in the source. Try: Say: "Drop escalation owner, paging and QA flag."
• Changing the reply times. The AI rounds or rewrites the time targets. Try: Say: "Use the exact first-reply targets from the guide."
• Adding notes. The AI adds an intro and a note about the Free plan. Try: Say: "Output only the header and four rows."
• Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
• Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

• Asks for plain text
• Sets a length limit
• Gives the exact header
• Drops internal columns

Practice this now ↑

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