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Size support ticket segments after removing spam
Practice: Asking for a format you can use. About 5 minutes.
About this exercise
You're a PM at Nestwise, a smart thermostat company, sizing customer segments from last month's support tickets for a persona workshop. Write exactly 3 numbered lines in the shape Segment - N of total tickets (X%) - top need, after removing spam, under 18 words each. Show the percentage math on the corrected total, and reply with only the plain-text list.
Common mistakes when you ask AI for this
- Missing the spam note. The AI divides by 500, so every percentage is wrong. Try: Add: "Remove the 100 spam tickets first. Total is 400."
- Not showing the math. The AI gives percentages without the division, so errors hide. Try: Add: "Show it like 200 / 400 = 50%."
- Dropping the need. The AI gives counts but not what each segment needs. Try: Add: "End each line with the segment's top need."
- Getting a table. The AI builds a markdown table with bold headers. Try: Add: "Exactly 3 numbered lines, plain text."
What a strong prompt includes
- Removes the spam
- Shows the math
- Includes the top need
- Sets the line shape
- Asks for only the list
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