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Nudge an admin to turn on an unused feature

  • For Customer success managers
  • You practice Setting limits and rules
  • Time about 5 minutes
  • Level Beginner

About this exercise

Write a Slack message to Teo, the admin at Quillon Media, nudging him to roll out approval chains to more teams. Start the message with the exact words "Quick one, Teo:". Use this month's number, not last month's, and the review-time drop. Plain text, under 60 words, with exactly one link written as [setup guide], and make the last line exactly "Want me to set up Video this week? Yes or no".

Common mistakes when you ask AI for this

  • Using the stale number. The AI picks the first stat it sees. Try: Say: "Use this month's number, 3 of 12 teams."
  • No clear next step. The AI ends with an open "let me know your thoughts." Try: Ask: "End with a yes/no question he can answer in one word."
  • Missing the link format. The AI invents a URL or leaves the link out. Try: Say: "Include exactly one link written as [setup guide]."
  • Trusting the AI to count words. Nudges grow into announcements. Try: Ask for "3 short sentences, under 50 words."
  • Formatting for Slack wrong. The AI adds bold and bullets. Try: Say: "Plain text for Slack, no bold."

What a strong prompt includes

  • Uses the current number
  • Gives the link format
  • Ends with a yes/no question
  • Sets a word limit
  • Asks for plain text

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