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Write the golden answer for a return question with a new rule

Practice: Giving the right context. About 5 minutes.

About this exercise

You're writing test cases for your support bot, and this return question needs a golden answer. Since Nov 1, customers in Alaska and Hawaii get a prepaid label by mail instead of a printable one, arriving in 5-7 business days. Write exactly 3 numbered lines: '1. Answer: ...', '2. How: ...' and '3. Timing: ...'. Use only the help article plus that change. Plain text, under 60 words.

Common mistakes when you ask AI for this

  • Using the old process. The help article says to print a label, and the AI doesn't know Alaska changed on Nov 1. Try: Tell it: "Since Nov 1, Alaska and Hawaii get a prepaid label by mail."
  • Leaving out the timing. The AI says a label is coming but not when, so the customer writes back. Try: Ask: "Timing: the label arrives in 5-7 business days."
  • Friendly extras. The AI offers coupons or tips the bot can't actually give. Try: Say: "Use only the article plus the change. No coupons."
  • A long reply. The AI writes a full paragraph that's hard to grade against. Try: Show the shape: "1. Answer: 2. How: 3. Timing:"

What a strong prompt includes

  • Gives the new rule
  • Shows the three-line shape
  • Includes the timing
  • Keeps to the article
  • Asks for plain text

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