Email customers about a product end of life with the right dates

About this exercise

Write the customer email in plain text, under 130 words. First line exactly: Subject: Atlas Reports is being retired. Then one sentence on what is happening, exactly 3 dash bullets for the three dates (labeled End of sale, Migration tool, End of support), one sentence saying annual-contract customers are served until their contract ends, and the contact. Use the latest dates only. Do not use the word "sunset". Last line exactly: Legal reviews before sending.

Common mistakes when you ask AI for this

• Using old dates. The AI uses Feb 24 or June 15. Try: Say: "Use the latest dates only."
• Sharing internal figures. The AI mentions 140 customers. Try: Say: "Leave out internal numbers."
• Using a banned word. The AI says sunset. Try: Say: "Do not use the word sunset."
• Wrong structure. The AI writes paragraphs for dates. Try: Say: "Exactly 3 dash bullets labeled End of sale, Migration tool, End of support."
• Missing exact lines. The AI writes its own subject and sign-off. Try: Say: "First and last lines exactly as given."
• Markdown. The AI bolds dates. Try: Say: "Plain text."
• Trusting the AI to count words. AI is bad at counting. Ask for a total word limit and it often lands over it. Try: Cap each part instead, for example: "each line under 15 words."

What a strong prompt includes

• Exact subject and last line
• Three labeled date bullets
• Latest dates
• Annual contract sentence
• Banned word

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