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Write a short refund request for a canceled flight

  • For Office and admin
  • You practice Giving the right context
  • Time about 5 minutes

About this exercise

Your airline canceled your flight and offered only a voucher. Write a message to customer care under 110 words in plain text. The first sentence asks for a refund of the exact fare to your original card and gives the booking code. Include the cancellation date and the agent's case number, and say you decline the voucher. No threats or legal claims. End with "Thank you, Priya Shah". Write a prompt that gets you exactly that.

Common mistakes when you ask AI for this

  • Burying the ask. The AI opens with the story of the trip, so the refund request comes last. Try: Say: "First sentence: ask for a $412.00 refund to my original card, booking QX7M2L."
  • Wrong amount. The AI asks for the $386 fare and forgets the seat fee. Try: Add: "The full $412.00, seat fee included."
  • Leaving out the call. Without the case number, they start over. Try: Add: "Include the Nov 5 call, case #SK-88310, and that I decline the voucher."
  • Picking up threats. The AI follows your coworker and mentions a lawsuit. Try: Add: "Polite, no threats. End with: Thank you, Priya Shah".
  • Trusting the AI to count words. AI is bad at counting. Ask for "under 110 words" and it often lands well over. Try: Cap each part: "4 short sentences under 20 words each, then the sign-off."

What a strong prompt includes

  • Puts the ask first
  • Names the exact amount
  • Includes the case
  • Declines the voucher
  • Sets a word limit

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